Joseph Perfino

• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Followed company guidelines and policies when interacting with passengers.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
• Adhered to all safety regulations and traffic laws while driving.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Deliver necessary items needed to aircraft.
• Load the airplane galleys according to customer guidelines.
• Delivered catered food and supplies to facility for on-time set-up.
• Tracked flight schedules to promote on-time landings and avoid loading delays.
• Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Unloaded and stacked materials by raising and lowering lifting devices.
• Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

- Warehouse assistant

• Loaded and unloaded delivery trucks promptly for further distribution.
• Assisted with stock takes and cycle counts to promote accurate inventory processes.
• Received and processed incoming stock to keep inventory levels accurate and up-to-date.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

- Cashier

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Worked flexible schedule and extra shifts to meet business needs.

- Food prep

• Practiced proper safety and sanitation standards.
• Trained and assisted new kitchen staff members.
• Cooked menu items according to specified instructions.
• Understood cooking techniques and fundamentals to maximize safe food handling.