Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Okoromah

Ottawa

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

CMF FRAGRANCE
08.2021 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Built relationships with customers to encourage repeat business.

Sales Associate

Monoh's Apparel
09.2020 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.

Cashier Team Lead

D'light Palace
08.2019 - 05.2020
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.

Education

Bachelor of Arts - Communications

University of Ottawa
Ottawa, ON

Skills

  • Business Development Understanding
  • Computer Proficiency
  • Product Organization
  • POS Systems and Ordering Platforms
  • Sales Quota Achievement
  • Receiving Support
  • Store Maintenance
  • Active Listening
  • Problem-Solving Ability
  • Sales Expertise

Timeline

Customer Service Representative

CMF FRAGRANCE
08.2021 - 07.2022

Sales Associate

Monoh's Apparel
09.2020 - 06.2021

Cashier Team Lead

D'light Palace
08.2019 - 05.2020

Bachelor of Arts - Communications

University of Ottawa

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Joseph Okoromah