Joseph Nguyen
Mississauga
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Spa Manager position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills, and customer service talents. Proactive management professional offering excellent team building and leadership skills demonstrated over strong retail career. Direct floor operations with proven revenue building and customer service skills. Advanced expertise in beauty industry sales strategies and trends.
Overview
7
7
years of professional experience
Work History
Floor Manager, Marketing & Product Specialist
NRU Professional Beauty Distribution
10.2019 - Current
- Gained understanding of all beauty products to ensure knowledge and expertise of all products is accurate to relay to customers
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Continually expanded knowledge of beauty/esthetics/spa product line.
- Create, maintained professional business relationships with vast variety of beauty industry professionals (spa managers, estheticians, business owners, nail technicians)
- Developed campaigns and specific marketing strategies for clients.
- Managed over 50 customer calls and inquiries daily to ensure exceptional customer service
- Ensured smooth, positive, efficient customer experience from entrance to check out
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Shipping Associate
Labatt
06.2018 - 08.2018
- Ensured efficient, accurate shipping of large delivery orders to biggest distributors in Canada
- Performed physically intensive and time sensitive tasks to ensure daily quota was met
- Performed in fast paced environment, worked with associates as team to ensure efficient and smooth operations
Education
Bachelor of Arts - Economics
Brock University
St. Catharines, ONSkills
- Fluent in Vietnamese
- Vast Customer Service Experience
- Extensive Knowledge in Beauty Industry and Products
- Customer Relations Skills (Building & Maintaining)
- Budgeting
- POS System Experience
- Sales and marketing
- Flexible and Adaptable
- Teamwork and Collaboration
- Problem-Solving
- Analytical and Critical Thinking
- MS Office, Excel, Photoshop
- Multitasking Abilities
- Organization and Time Management
- Planning and Coordination
- Clerical Support
Timeline
Floor Manager, Marketing & Product Specialist
NRU Professional Beauty Distribution
10.2019 - Current
Shipping Associate
Labatt
06.2018 - 08.2018
Bachelor of Arts - Economics
Brock University
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