Joseph Nemr
Ottawa,ON
Summary
Dynamic Operations Manager with a proven track record at Tim Horton's, excelling in strategic partnerships and process improvements. Expert in SAP, I successfully enhanced team performance and customer satisfaction while ensuring compliance with safety regulations. Adept at conflict mediation, I fostered a collaborative environment that drove profitability and operational efficiency.
Overview
2
2
years of professional experience
Work History
Operations Manager
Tim Horton's
Ottawa, Ontario
03.2025 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Connected with clients and developed strategies to achieve sales and customer service goals.
1st Cook
Aramark
Ottawa, Ontario
11.2024 - Current
- Performed other duties as assigned by supervisor or manager.
- Managed the scheduling of employees in accordance with labor laws.
- Conducted regular inspections of kitchen equipment for proper functioning.
- Coordinated with other departments such as housekeeping and maintenance to ensure smooth operations.
- Ensured compliance with local health codes, sanitation regulations, and HACCP guidelines.
Cook2
Aramark
Ottawa, Ontario
12.2023 - Current
- Prepared meals following standardized recipes and food safety guidelines.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Assisted in inventory management by tracking food supplies and placing orders.
- Followed portion control standards to minimize waste during meal preparation.
- Supported training of new staff on kitchen procedures and safety protocols.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Education
High School Diploma -
La Sagges
Beirut 06-1999
Skills
- Strategic partnerships
- Conflict mediation
- Production
- SAP expertise
- Organizational management
- Process improvements
Timeline
Operations Manager
Tim Horton's
03.2025 - Current
1st Cook
Aramark
11.2024 - Current
Cook2
Aramark
12.2023 - Current
High School Diploma -
La Sagges
Similar Profiles
Caitlin WolfCaitlin Wolf
Supervisor at Tim Horton'sSupervisor at Tim Horton's
Amandeep KaurAmandeep Kaur
Assistant Manager at Tim Horton'sAssistant Manager at Tim Horton's
Fiire AkadiriFiire Akadiri
Crew Member at Tim Horton'sCrew Member at Tim Horton's
Trinidad ElmerTrinidad Elmer
Bindery Supervisor at Doculink InternationalBindery Supervisor at Doculink International
Madhav SikkaMadhav Sikka
Pharmacy Assistant at Independent Grocer Drug StorePharmacy Assistant at Independent Grocer Drug Store