Joseph Morales
La Habra,CA
Summary
Reliable all around employee with 8 years of customer service experience and outstanding multitasking abilities. Offering solid interpersonal and communication skills. Punctual and focused employee.
Overview
9
9
years of professional experience
Work History
Amusement Ride Team Lead/Operator
Knott's Berry Farm
05.2016 - Current
- Perform ride inspection and test the attraction for safety during opening shifts.
- Park ride trains and make sure all areas are cleaned and shut down during closing shifts.
- Greeting guests at the entry of a ride; explaining the limitations and restrictions to the guest; seating the guest in the ride; securing safety restraints; and operating the ride.
- Follow posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Assist guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Operate rides and attractions according to written guidelines to reduce injuries.
- Initially hired as a lifeguard and transferred into the park to become a ride operator then subsequently promoted to a Trainer and Team Lead.
- Train new team members by relaying information on company procedures and safety requirements.
- Serve as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coach team members in techniques necessary to complete job tasks.
- Managed a team of 4 to 6 members per shift.
- Coordinate lunch and break schedules for each shift worked to ensure team members were properly covered and guidelines adhered to so as to avoid any conflict or infractions incurred for not following set guidelines by park administration.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Fill out daily administrative paperwork for daily tasks and documentation for ride or employee performance and requirements.
Seasonal Warehouse Associate
Macy's Distribution Center
10.2015 - 12.2015
- Load/unload cartons/merchandise from conveyor system.
- Run boxes to areas in need of them for packing.
- Assist in other departments as needed per supervisor direction.
Education
Diploma -
La Habra High School
La Habra, CA05.2015
Skills
- Schedule composition, writing daily lunch and break schedules
- Safety Inspections daily on attraction scheduled to run
- Ride operations
- Customer service
- Customer assistance
- Mac systems
Timeline
Amusement Ride Team Lead/Operator
Knott's Berry Farm
05.2016 - Current
Seasonal Warehouse Associate
Macy's Distribution Center
10.2015 - 12.2015
Diploma -
La Habra High School
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