JOSEPH MONACO
Calgary,AB
Summary
Great experience in Multi disciplinary fields and quality control as well as B2B and B2C customer service, sales support, and client relationships. Strong understanding of growth driven outcomes with multi-diverse cultural experience recognized for achieving concrete results. Exceptionally strong at prioritizing tasks when faced with competing requirements. Strong communications skills with the demonstrated ability to manage tasks complying with company policies and operating procedures. Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Sales Representative
The Acquisition Group, Telus
09.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
Customer Service
Evena Naturals, NAVA Aromascience
08.2016 - 08.2022
- Maintained solid customer service by handling questions and concerns with speed and professionalism in relation with retail services and ensure customer satisfaction
- build bridges with existing customers and find new partnership opportunities.
- Warehouses and production Quality control
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Key Accomplishments: Products sales POS (Point of sale system) management World-class customer experience Fast and effective service Exceptional Client Relations skills Great reviews from customers
Quality Control Technician
France Delices
04.2013 - 06.2015
- Maintained solid quality control by handling Raw material and final product testing
- Assist with Good manufacturing questions and concerns with speed and professionalism
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Managed Raw material and Final products database records, data entry and research as required to effectively resolving customer complaints to the client’s satisfaction
- Maintained quality documentation and records for conformance with relevant standards.
- Proposed corrective actions to address recurring quality issues.
- Key Accomplishments: Better management of customer complains Key member of implementation of the quality management system Instrumental in increasing revenues for the company Exceptional Client Relations skills
Quality Assurand and R&D Manager
Al-Naseem Dairy
01.2009 - 02.2013
- Built a strong rapport with customers via sales and marketing departments to prospective customers
- Inspected products with accuracy, reporting problems or defects quickly
- Liaised between production and quality assurance departments to streamline processes and increase daily productivity.
- Performing a transparent and honest follow up of existing and potential customers insights
- Maintaining positive business relationships with customers via Focus groups to ensure future sales
- Key Accomplishments: Quality control, Quality assurance, OH&S and R&D Raw material and Final product Laboratory testing (ISO 9001, ISO 22000) Internal Audit Great Product knowledge New product development Continuous Improvement Friendly and Honest customer complaints and insights management Customer researches to exceed their expectations Marketing & Sales coordination in accordance with product development plan
Dairy Operations Consultant
CLC (Tunisia)& Judi For Food Industries
01.2006 - 12.2008
- Implemented processes and procedures to improve overall efficiency in operations.
- Monitored corporate policies and procedures, ensuring compliance with federal regulations
- Building strategies for operations management and customers satisfaction
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
- Update quality control procedures (sampling plans, raw materials, finished products), raw material and finished product release procedures
- Operations management New Projects review and supervision
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Key Accomplishments: Upgrade production procedures and KPI’s (Team work management, production plan, productivity analysis, Waste management, etc.)
Quality Service Engineer
SIG COMBIBLOC
01.2004 - 12.2005
- https://www.sig.biz/en)
- Technical and scientific support of sales teams during sales meeting and product presentation to current and future customers
- Team member of project building and customer manpower training
- Installed, configured and tested equipment on specialized platforms.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Key Accomplishments: Customer technical and scientific support Combibloc Aseptic Machine commissioning and manpower training; Product testing (Sensory, chemical and Microbiology; Customer complains management and Troubleshooting investigation; Customer satisfaction reports
Quality Control Supervisor
United Biscuit
08.2002 - 12.2004
- Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
- Directs production employees by training them to Good manufacturing and handling practices
- Professional and friendly customer’s insight and complains management
- Key Accomplishments: Upper stream and downstream quality control protocols Internal and external Audit Quality control & Customer satisfaction KPI’s reports Great customer support
Production Supervisor
CLC Delice Danone
07.2001 - 07.2002
- Milk reception and Dairy products, supervision of a great team of machine operators and packaging workers
- Insure the great processing of the production steps from planning to final product
- KPI’s and Food safety management system
- Resolved issues quickly to maintain productivity goals.
- Managed team of 150 production associates, overseeing productive production processes and meeting all deadlines.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Key Accomplishments: Member of HACCP team; Preparation of production schedules daily and weekly; Internal and external training ;Head of commissioning project: Virgin Cola Soft drink project.
Education
Bachelor’s degree - Biological Engineering
École nationale des Ingénieurs de Sfax
2001
Agri-food Refresher Training - HACCP, Food Hygiene And Safety, GFSI, Legislation,
Carrefour BLE
Montréal, Québec2013
Accounting Training -
IES
Calgary, Alberta2020
Aroma Technology And Sensory Techniques. -
Lucta
Spain2013
Packaging Training And Troubleshooting -
SIG COMBIBLOC
Germany2005
Skills
- Bilingual professional recognized for being collaborative, innovative and performance driven with more than 8 years
- Serve Customers
- Onsite Product Demonstrations
- Quality control
- Customer Retention Abilities
- Document Quality
- Continuous Improvement Strategies
- Retrospective Quality Review
- Lean Manufacturing
- Customer Satisfaction
- Team Member Development
- Personnel Management
- Corrective Actions
- Management system: ISO
- 22000:2005
- Quality system: ISO 9001: 2000
- Problem solving
- Empathetic
- Time management
- Positive attitude
- MS Office Suite, Outlook, Illustrator, QuickBooks, Salesforce
Timeline
Sales Representative
The Acquisition Group, Telus
09.2022 - Current
Customer Service
Evena Naturals, NAVA Aromascience
08.2016 - 08.2022
Quality Control Technician
France Delices
04.2013 - 06.2015
Quality Assurand and R&D Manager
Al-Naseem Dairy
01.2009 - 02.2013
Dairy Operations Consultant
CLC (Tunisia)& Judi For Food Industries
01.2006 - 12.2008
Quality Service Engineer
SIG COMBIBLOC
01.2004 - 12.2005
Quality Control Supervisor
United Biscuit
08.2002 - 12.2004
Production Supervisor
CLC Delice Danone
07.2001 - 07.2002
Bachelor’s degree - Biological Engineering
École nationale des Ingénieurs de Sfax
Agri-food Refresher Training - HACCP, Food Hygiene And Safety, GFSI, Legislation,
Carrefour BLE
Accounting Training -
IES
Aroma Technology And Sensory Techniques. -
Lucta
Packaging Training And Troubleshooting -
SIG COMBIBLOC
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