Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JOSEPH MONACO

Calgary,Canada

Summary

Great experience in multi-disciplinary fields, Production, Quality Management, Food safety, Researches & development, training and coaching, KPI’s management, Continuous Improvement. Strong understanding of growth driven outcomes with multi-diverse cultural experience recognized for achieving concrete results. Exceptionally strong at prioritizing tasks when faced with competing requirements. Strong communications skills with the demonstrated ability to manage tasks complying with company policies and operating procedures. Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities, effective communication, and leadership qualities.


Overview

23
23
years of professional experience

Work History

Quality and Special Projects Manager

Old Dutch Inc.
05.2023 - Current
  • Overall responsibility for Quality Assurance and Food Safety Management system (SQF).
  • Overall responsibility for New product development and actual products updates or improvement.
  • Daily performance of food safety and quality assurance system.
  • Daily Management of allergen chart to minimizing cross-contamination risks within the facility.
  • Ensuring adherence to corporate, regulatory, customer and facility food safety and quality requirements and completion of corrections and corrective actions.
  • Conducting verification and maintenance of the food safety and quality systems, hazard analysis and sanitation processes, prerequisite programs, manufacturing processes, plant environment and finished product.
  • Assure the accuracy and compliance of HACCP records as defined in the corporate procedures, daily review of Critical Control point (CCP) management efficiency.
  • Manage food safety management system compliance to appropriate government regulations.
  • Investigate and follow up on food safety incidents that occur in the plant to ensure they are reported and that corrective action and permanent corrections are taken (CAPA).
  • Maintain key elements of the QMS including customer complaint resolution, root cause analysis, corrective and preventive action, internal audit protocol, and management review.
  • Represent the company for third-party SQF and governmental food safety audits by liaising with auditors and implementing corrective measures for all deficiencies.
  • Maintain and update Recall procedure, Traceability, FIFO, Continuous Improvement, Sanitation, Pest Control and Food Security programs.
  • Develop and oversee training program for operations new hires, temporary associates, and full-time associates.
  • Delegate tasks to team members based on skill sets and availability, maximizing productivity and performance.
  • Lead Food Safety Monthly meeting to provide updates on progress, address challenges, and maintain open communication channels.
  • Develop comprehensive project schedules, consistently meeting deadlines and milestones.
  • · Ensure continuous improvement through Lean methodologies.

Senior Development Manager

Evena Naturals
08.2016 - 05.2023
  • Oversaw product development and key business initiatives, coordinating tasks, liaising with stakeholders and ensuring clarity on roles and project objectives.
  • Maintained solid customer service by handling questions and concerns with speed and professionalism in relation with customer insights.
  • Analyzed and created project scope and milestones for several company initiatives.
  • Held regular meetings with all departments to ensure open communication and expectations throughout a project
  • Trained and mentored new sales representatives
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Aligned department goals with company objectives, effectively communicating strategic vision to the team for successful execution.

Quality Control

France Delices
04.2013 - 06.2015
  • Maintained a clean and organized work environment in accordance with company policies and regulatory requirements, promoting a culture of safety.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Conducted training sessions on food safety standards and best practices, raising awareness among production staff members.
  • Reviewed laboratory results diligently for early detection of potential hazards issues or deviations from established specifications.
  • Conducted regular audits of sanitation practices in production areas to maintain a clean and safe working environment free from potential sources of contamination.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements
  • Managed Raw material and Final products database records, data entry and research as required to effectively resolving customer complaints to client's satisfaction
  • Certification Safe Quality Food (GFSI SQF) implementation and internal Audits
  • Costco third party Audit preparation.
  • Maintained quality documentation and records for conformance with relevant standards
  • Proposed corrective actions to address recurring quality issues
  • Key Accomplishments: Better management of customer complains Key member of implementation of Safe Quality Food (SQF) System
  • Supported new product development efforts by incorporating HACCP guidelines into every stage of the design process.
  • Enhanced quality control measures by conducting internal audits and inspections of the production facility.
  • Managed allergen control programs effectively, minimizing cross-contamination risks within the facility.
  • Analyzed data from ongoing monitoring activities to identify areas for improvement within the HACCP program continuously.

Quality Assurance and R&D Director

Al-Naseem Dairy
01.2009 - 02.2013
  • Manage GMP/HACCP programs to ensure full understanding, support, adherence, comprehension and verification.
  • Managed and Led team to achieve ISO22000 accreditation, renewed annually.
  • Supplier auditing from ISO22000 perspective for all food products, ingredients, additives, direct and indirect packaging utilized by the facility.
  • Conducted Cold-storage and Distribution audits to ensure we have verifiable confidence in the “Chain of Quality” from Farm to Plate.
  • Implementer "Quality On the Farm" protocol to unsure high quality of raw milk.
  • Created safe and healthy work environment throughout plant, adhered to safety policies and procedures and drove safe work behaviors in leadership and front line staff.
  • Achieved a high level of customer satisfaction by addressing concerns promptly and providing accurate information regarding product quality and safety measures in place.
  • Managed vendor relationships effectively, evaluating their performance based on predefined criteria related to food safety standards.
  • Ensured proper documentation of all activities related to food safety management systems, facilitating smooth audits from external regulatory bodies as needed.
  • Conducted root cause analysis for any identified non-conformance events, leading to effective implementation of preventive action plans in future operations.
  • Fostered a culture of continuous improvement by encouraging employees to actively participate in identifying potential gaps or areas for enhancement in existing food safety processes.
  • Formulated Yoghurt, Ice cream, Chocolate, Juice, Water and cookies recipes to deliver optimal flavor systems, complying with cost, product design and sensory and regulatory requirements.
  • Liaised between production and quality assurance departments to streamline processes and increase daily productivity
  • Stayed up-to-date on changing product trends by studying local markets, blueprints, product designs and specifications
  • Performed transparent and honest follow up of existing and potential customers insights
  • Maintained positive business relationships with customers via Focus groups to ensure future sales
  • Strengthened internal communication channels to facilitate timely reporting of any potential risks or issues related to food safety within the organization.
  • Provided support, direction and training to QC staff, production supervisors, employees and when called upon to provide support and training for senior staff, sales teams, shareholders, and customers to ensure a through understanding of our policies and protocols that make us a proven leader in Dairy and Ice cream products in the region.

Dairy Operations Consultant

CLC (Tunisia)& Judi For Food Industries (Libya)
01.2006 - 12.2008
  • Implemented processes and procedures to improve overall efficiency in operations.
  • Monitored corporate policies and procedures, ensuring compliance with country regulations.
  • Built strategies for operations management and customers satisfaction.
  • Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
  • Update quality control procedures (sampling plans, raw materials, finished products), raw material and finished product release procedures.
  • Designed test plans and strategies for thorough validation of product safety before release.
  • Operations management New Projects review and supervision.
  • Skilled at working independently and collaboratively in team environment.
  • Established robust communication channels between QA, development, and management teams for timely issue resolution.
  • Led a team of QA professionals, fostering a culture of continuous improvement and excellence.
  • Reduced production defects by identifying root causes and implementing corrective actions.
  • Established and oversaw company-wide Quality Management System (QMS), maintaining compliance with ISO22000 and enhancing internal outcomes.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.

Quality Service Engineer

SIG COMBIBLOC
01.2004 - 12.2005
  • Technical and scientific support of sales teams during sales meeting and product presentation to current and future customers
  • Team member of project building and customer manpower training
  • Installed, configured and tested equipment on specialized platforms
  • Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
  • Assisted sales team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions.
  • Boosted service quality by continually updating technical knowledge and staying current with industry trends.
  • Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
  • Utilized root cause analysis techniques to identify underlying issues in food safety incidents, implementing corrective actions for long-term improvements.
  • Cultivated and maintained customer-focused mindset that acknowledged importance and value of food safety for customers.
  • Increased employee awareness on food safety practices by conducting regular training sessions and workshops.

Quality Assurance Supervisor

United Biscuit
08.2002 - 12.2004
  • Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
  • Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
  • Provided comprehensive training on HACCP principles to all employees, fostering a culture of food safety awareness.
  • Recorded, analyzed, and distributed statistical information.
  • Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
  • Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
  • Promoted a positive work environment by fostering open communication, recognizing individual achievements, and supporting teamwork within the Quality Assurance department.
  • Conducted risk assessments for proposed changes in processes or materials to evaluate potential impact on product quality and ensure smooth implementation.
  • Provided technical support for troubleshooting equipment issues or other production challenges that impacted product quality levels.
  • Reduced defect rates through meticulous inspection and proactive identification of potential issues.
  • Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
  • Participated in external audits, showcasing company''s commitment to strict food safety standards at all times.

Production Supervisor

CLC Delice Danone
07.2001 - 07.2002
  • Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
  • Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
  • Evaluated team member performance regularly to identify and resolve productivity concerns.
  • Ensured safety compliance by regularly reviewing procedures, conducting audits, and addressing potential hazards promptly.
  • Implemented cost-saving measures by identifying opportunities for energy conservation and waste reduction throughout the facility.
  • Achieved on-time delivery of finished products through efficient coordination of resources and close monitoring of production progress against deadlines.
  • KPI's and Food safety management system
  • Ensured Strict Quality control of all ingredients, processing and packaging
  • Managed team of 150 production associates.
  • Developed a highly motivated team through effective communication, performance evaluations, and recognition programs.
  • Coordinated with other departments to maintain smooth and efficient product flow
  • Member of HACCP team.
  • Led Virgin Cola Soft drink project development.

Education

Certificate -

HACCP Principles And GMP's For Food Processors
01-2024

PCQI: FSMA-compliant Food Safety -

AIB International
01-2024

Accounting Training -

IES
Calgary, Alberta
01.2020

Agri-food Refresher Training - HACCP, Food Hygiene And Safety, GFSI, Legislation

Carrefour BLE
Montréal, Québec
01.2013

Aroma Technology and Sensory Techniques -

Lucta
Spain
01.2013

Fruit Preparation Technology and Sensory Techniques -

Frulact
Portugal
01.2012

Aroma Technology and Sensory Techniques -

Symrize
Germany
01.2012

Aroma Technology and Sensory Techniques -

Givaudan
France
01.2011

Dairy and probiotics technology -

Chr Hansen
Denmark
01.2011

Packaging Training and Troubleshooting -

SIG COMBIBLOC
Germany
01.2005

Bachelor's degree - Biological Engineering

01.2001

Skills

  • Great Knowledge of quality management systems
  • ISO 9001
  • ISO 22000
  • SQF
  • HACCP
  • Continuous Improvement Strategies & Tools
  • Proven Learning agility
  • Proven Leadership ability
  • Problem solving strength
  • Retrospective Quality Review
  • Lean Manufacturing & Six Sigma
  • Customer Satisfaction
  • Data Analysis, Statistical process control (SPC)

Languages

English
Full Professional
French
Native or Bilingual
Arabic
Full Professional

Timeline

Quality and Special Projects Manager

Old Dutch Inc.
05.2023 - Current

Senior Development Manager

Evena Naturals
08.2016 - 05.2023

Quality Control

France Delices
04.2013 - 06.2015

Quality Assurance and R&D Director

Al-Naseem Dairy
01.2009 - 02.2013

Dairy Operations Consultant

CLC (Tunisia)& Judi For Food Industries (Libya)
01.2006 - 12.2008

Quality Service Engineer

SIG COMBIBLOC
01.2004 - 12.2005

Quality Assurance Supervisor

United Biscuit
08.2002 - 12.2004

Production Supervisor

CLC Delice Danone
07.2001 - 07.2002

Accounting Training -

IES

Agri-food Refresher Training - HACCP, Food Hygiene And Safety, GFSI, Legislation

Carrefour BLE

Bachelor's degree - Biological Engineering

Certificate -

HACCP Principles And GMP's For Food Processors

PCQI: FSMA-compliant Food Safety -

AIB International

Aroma Technology and Sensory Techniques -

Lucta

Fruit Preparation Technology and Sensory Techniques -

Frulact

Aroma Technology and Sensory Techniques -

Symrize

Aroma Technology and Sensory Techniques -

Givaudan

Dairy and probiotics technology -

Chr Hansen

Packaging Training and Troubleshooting -

SIG COMBIBLOC

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