Joseph Mitchell
Alta Loma
Summary
Goal-oriented professional with extensive experience in customer service and automotive operations. Known for strong attention to detail and exceptional communication skills, driving operational efficiency and customer relationship management.
Overview
17
17
years of professional experience
Work History
Service Advisor
Caliber Collision
Ontario, CA
09.2018 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated with technicians to ensure timely completion of vehicle repairs and services.
- Managed appointment scheduling, optimizing workflow and enhancing service delivery.
- Developed strong relationships with clients, fostering loyalty and repeat business.
- Trained junior staff on service processes, improving team performance and customer satisfaction.
- Implemented process improvements that increased operational efficiency in service delivery.
- Analyzed customer feedback to identify trends and enhance overall service quality.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Parts Manager
Caliber Collision
Chino, CA
09.2013 - 01.2018
- Managed inventory levels to ensure timely availability of parts for repair processes.
- Oversaw procurement and vendor relationships to secure quality parts at competitive prices.
- Streamlined parts ordering process, reducing lead times and improving operational efficiency.
- Led team training on best practices for inventory management and parts handling procedures.
- Implemented quality control measures, ensuring compliance with industry standards and customer satisfaction.
- Coordinated cross-departmental communication to align repair schedules with parts availability seamlessly.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Ordered parts for customers, repair shops
- Provided timely, insightful and accurate reports to upper management.
Mechanic
Costco
Chino Hills, CA
01.2012 - 09.2013
- Conducted routine maintenance checks to ensure optimal performance and safety standards.
- Diagnosed and repaired mechanical issues on various equipment and vehicles.
Tire and Lube Technician
Walmart
Murrieta, CA
01.2009 - 01.2012
- Performed oil changes, tire rotations, and fluid checks efficiently in high-volume environment.
- Maintained accurate inventory of tires and lube products to ensure availability.
- Executed routine maintenance tasks while adhering to safety protocols and guidelines.
- Trained junior technicians on proper procedures for tire installation and lube services.
- Conducted quality inspections on completed services to ensure adherence to company standards.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Provided clear explanations of required repairs or maintenance tasks to customers, building trust through transparency.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Checked fluids, tires, brakes, and other systems as part of 30-point inspection.
Education
ASE - Automotive Engineering
Universal Technical Institute
Rancho Cucamonga, CA02-2008
High School Diploma -
Ayal
Chino Hills, CA06-2004
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Team player mentality
- Complaint resolution
- Goal-oriented mindset
- Staff education and training
- Workflow management
- Performance goals
Timeline
Service Advisor
Caliber Collision
09.2018 - Current
Parts Manager
Caliber Collision
09.2013 - 01.2018
Mechanic
Costco
01.2012 - 09.2013
Tire and Lube Technician
Walmart
01.2009 - 01.2012
ASE - Automotive Engineering
Universal Technical Institute
High School Diploma -
Ayal