Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joseph Miranda

Union City

Summary

Adept at tile installation and demonstrating exceptional customer service, I significantly enhanced client referrals at Miranda's Concepts through meticulous craftsmanship and effective communication. My expertise in safety procedures and proactive problem-solving fostered strong relationships across roles, maximizing efficiency and satisfaction. Achieved notable project success by blending technical skills with empathetic client interactions.

Overview

28
28
years of professional experience

Work History

Tile Setter

Miranda's Concepts
02.1997 - Current
  • Maintained safe, clean and organized work environment.
  • Maintained a safe work environment through proper use of tools, equipment, and adherence to safety protocols.
  • Used specialized tools and equipment to cut, shape and install tile.
  • Installed tile flooring in residential homes and commercial buildings.
  • Operated machines to mix mortar, thinset and grout according to standard formulas.
  • Provided clear communication with clients regarding project timelines, budgets, and potential challenges during the installation process.
  • Prepared surfaces for tiling using appropriate materials such as cement board or waterproof membrane to ensure long-lasting installations.
  • Conducted thorough site assessments before installation to identify any potential issues and provide accurate quotes to clients.
  • Worked professionally with other tradespeople on successful, on-time project completion.
  • Completed accurate, well-aligned and straight work according to job specifications.
  • Increased client referrals through exceptional craftsmanship and attention to detail in all completed projects.
  • Resolved problems arising during tile installation process, maintaining quality and code compliance.
  • Updated logs and completed timely job paperwork.
  • Completed skilled repairs of existing tile installations.
  • Greeted customers cheerfully and provided expert service.

Patient Coordinator

Agis
08.2013 - 12.2015
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Verified patient insurance eligibility and entered patient information into system.
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Worked with patients to schedule tests and procedures.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Delivered excellent patient experiences and direct care.

Property Management Specialist

Eden Housing Management
02.2010 - 07.2013
  • Developed strong relationships with tenants through clear communication, empathetic problem-solving, and attentive customer service.
  • Monitored industry trends to stay informed about best practices in property management techniques.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Proactively managed risk exposure by ensuring proper insurance coverage and adhering to safety regulations.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Kept properties in compliance with local, state, and federal regulations.
  • Coordinated appointments to show marketed properties.
  • Ensured prompt response times for emergency situations by establishing a reliable network of contractors on call 247.
  • Communicated effectively with owners, residents, and on-site associates.

Education

High School Diploma -

Gilroy High
Gilroy Ca
06-1990

Skills

  • Safety procedures
  • Tile installation
  • Tile cutting
  • Grout application
  • Layout planning
  • Flooring installation
  • Adhesive mixing

Languages

English
Full Professional

Timeline

Patient Coordinator

Agis
08.2013 - 12.2015

Property Management Specialist

Eden Housing Management
02.2010 - 07.2013

Tile Setter

Miranda's Concepts
02.1997 - Current

High School Diploma -

Gilroy High

Similar Profiles

CREATE PROFILE
Joseph Miranda