JOSEPH MERCURIO
Richmond Hill,ON
Summary
Dynamic and dedicated Customer Service professional with over 8 years of experience across diverse industries. Seeking an engaging role in a leading insurance company or brokerage. Proven track record of surpassing satisfaction targets through adept communication and problem-solving skills. Skilled in managing inquiries, resolving issues, and fostering strong client relationships. Proficient in computer-based systems, with a knack for thriving in fast-paced environments. Committed to delivering exceptional service, driving team success, and facilitating organizational growth. Strong interpersonal and communication abilities, focused on cultivating positive customer connections.
Overview
9
9
years of professional experience
1
1
Certification
Work History
INBOUND WAREHOUSE ASSOCIATE/AMBASSADOR
AMAZON
09.2021 - 12.2023
- Collaborated with process assistants and managers to provide optimal support for inbound receivers
- Conducted training sessions for new hires, resulting in a 38% reduction in onboarding time
- Optimized workflow processes, leading to a 42% improvement in overall efficiency
- Introduced time-saving techniques to team members, enhancing productivity by 76%
- Managed merchandise offloading, stock locating, and goods packing, ensuring timely shipment
- Implemented an efficient inventory system, reducing stockouts by 30% and overstock situations by 55%
- Processed 300-600 units daily with high accuracy
- Maintained spotless safety record by strictly adhering to safety protocols and conducting regular training sessions, resulting in a 200% decrease in workplace injuries.
FOOD DEMONSTRATOR
SIWIN FOODS
01.2018 - 12.2020
- Successfully demonstrated and promoted food vendor products to Costco club members daily, selling 200-300 bags per day achieving consistent sales increase of 15% year over year.
- Ensured strict compliance with food safety guidelines and regulations, maintaining perfect record of zero health code violations throughout tenure.
- Implemented an innovative product presentation strategy, resulting in a 30% increase in product visibility and customer engagement.
- Maintained cleanliness and organization of product displays according to company standards, resulting in a 95% score on monthly audits.
HOUSEKEEPING COORDINATOR
PAN PACIFIC
01.2020 - 03.2020
- Conducted detailed inspections of over 100 hotel rooms weekly, identifying and documenting deficiencies with 100% accuracy.
- Implemented a prioritization system for task delegation, resulting in a 20% increase in efficiency in addressing room maintenance issues promptly.
- Provided regular progress updates to Executive Housekeeper/Assistant Manager
- Managed room arrivals to guarantee proper setup and guest amenity replenishment.
RIDE OPERATOR
CANADA'S WONDERLAND
04.2015 - 10.2017
- Interacted with 20,000+ guests daily.
- Operated and controlled amusement park rides, ensuring safety of passengers and proper functioning of equipment.
- Responded promptly and effectively to ride-related incidents or emergencies, implementing established safety procedures.
- Managed and assisted guests during boarding and disembarking, providing clear and friendly instructions.
- Worked with diverse team to provide guests with world-renowned customer service through four cornerstones: service, safety, courtesy, and cleanliness all bound by integrity
Education
ONTARIO GRADUATE CERTIFICATE - Insurance Management – Property and Casualty
HUMBER COLLEGE
Toronto04.2024
DIPLOMA - Hotel Operations Management
CENTENNIAL COLLEGE
Scarborough04.2020
DIPLOMA - Media Communications
HUMBER COLLEGE
Toronto04.2017
Certification
- Traincan Food Handler Certification (09/2018)
- CPR First Aid Certification (11/2018)
- Smart Serve Certification (11/2018)
- Level One Registered Insurance Brokers of Ontario (RIBO) (in progress)
- Chartered Insurance Professional (7) / pending
Strengths And Core Competencies
- Professional and organized
- Technical proficiency
- Marketing and sales
- Adaptability
- Creative problem-solving
- Process improvement
- Relationship management
- Leadership
- Conflict Resolution
- Ethical Conduct
- Emotional Intelligence
- Teamwork and Collaboration
- Time Management
- Risk Assessment
- Regulatory Knowledge
- Analytical Skills
- Negotiation Skills
Hobbies and Interests
- Photography
- Traveling
- Sports
- Resistance training
- Pet care
Languages
English
Native or Bilingual
Tagalog
Limited Working
French
Elementary
Spanish
Elementary
References
Reference available upon request.
Timeline
INBOUND WAREHOUSE ASSOCIATE/AMBASSADOR
AMAZON
09.2021 - 12.2023
HOUSEKEEPING COORDINATOR
PAN PACIFIC
01.2020 - 03.2020
FOOD DEMONSTRATOR
SIWIN FOODS
01.2018 - 12.2020
RIDE OPERATOR
CANADA'S WONDERLAND
04.2015 - 10.2017
ONTARIO GRADUATE CERTIFICATE - Insurance Management – Property and Casualty
HUMBER COLLEGE
DIPLOMA - Hotel Operations Management
CENTENNIAL COLLEGE
DIPLOMA - Media Communications
HUMBER COLLEGE
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