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Joseph Melhem
Director Of Operations
Toronto,ON
Summary
A dynamic, knowledgeable leader with over 20 years of experience in the F&B industry. Personable, client-centered professional adept at launching and managing profitable concepts. Excellent communicator and negotiator, well-versed in the F&B industry, setup, regulation, and procedures. Strong history of devising precise and targeted business operations plans, managing costs, reviewing performance, and driving change. Forward-thinking with expertise in setting goals, quality standards, and growth initiatives while leading quick and efficient attainment of objectives.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
8
8
Certifications
3
3
Languages
Work History
Operations Manager
SAX International
Sharjah, Sharjah
04.2015 - 04.2023
- Achieved team goals through formalized training plans, coaching, and performance management
- Opened and successfully managed five outlets and more than 200 employees in four different countries (Istanbul, Qatar, Lebanon, Egypt)
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
- Responsible for managing operations process, recruitment, developing SOPs, menu engineering, and project management
- Monitored budget and utilized operational resources
- Set team and individual KPIs and provided regular, actionable feedback
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Food and Beverage Consultant
RATRAC
Beirut
01.2019 - 05.2022
- Reviewed current business levels in restaurant operations and recommended priority shifts to enhance profitability
- Monitored and evaluated food supplies and confirmed performance within the established budget and in compliance with local, state, and federal health regulations
- Evaluated employee performance and made recommendations to the food services director concerning wage and salary adjustments, hiring, terminations, and transfers
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
Managing Partner
Townsquare
Beirut
10.2013 - 10.2014
- Lebanon
- Established and implemented business procedures and process improvements
- Analyzed and presented financial standings and cost-effectiveness to other partners and investors
- Increased revenue with successful promotional strategies and reductions in costs
- Scheduled restaurant workers daily and fill in shifts.
Venue Manager
Le Capitole
Beirut
05.2013 - 10.2013
- Maintained accurate notes of changes and requests for each event and ascertained allocation
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps
- Maximized cost-effectiveness by complying with budget, labor, and revenue benchmarks
- Trained and guided team members to maintain high productivity and performance metrics.
Education
MBA - Business Administration
American University of Science of Technology
10.2021 - 05.2023
Bachelor of Science - Hospitality Management
American University of Science of Technology
10.2005 - 05.2019
Skills
Strategic planning and executionundefined
Software
AutoCAD
Qlikview
Micros POS
OMEGA POS
SevenRooms Reservation system
Serveme Reservation system
Timeline
MBA - Business Administration
American University of Science of Technology
10.2021 - 05.2023
Operations management strategy
06-2021
Bronze certificate in Junior Chef cooking competition
01-2019
Food and Beverage Consultant
RATRAC
01.2019 - 05.2022
Ararat Relevations
03-2018
Fundamentals of Effective Restaurant Cost Control
05-2016
Basic Food Safety Training
05-2016
POWER Official Trainer
06-2015
Operations Manager
SAX International
04.2015 - 04.2023
Managing Partner
Townsquare
10.2013 - 10.2014
Venue Manager
Le Capitole
05.2013 - 10.2013
The Art of Blending
07-2011
International free Style Bartending Training
08-2008
Bachelor of Science - Hospitality Management
American University of Science of Technology
10.2005 - 05.2019
Accomplishments
- Operations management strategy 2019-01
- Bronze certificate in Junior Chef cooking competition 2018-03
- Ararat Revelations 2016-05
- Fundamentals of Effective Restaurant Cost Control 2016-05
- Basic Food Safety Training 2015-06
- POWER Official Trainer 2011-07
- The Art of Blending 2008-08
- International Free Style Bartending Training
Additional Information
HUMANITARIAN
Lebanese Red Cross Volunteer Jan.2002- May 2021
· Disaster management sector,
Organizing pre-disaster response training, and post-disaster activities.
· Youth sector (Beirut district coordinator)
Participating in, and organizing social activities that include education, and awareness to children and young individuals on humanitarian values, health, and the environment.
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