Joseph Martins

• Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
• Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
• Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
• Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.

• Managed a high volume of orders efficiently and accurately, delivering food and beverages to spectators in various seating sections while adhering to strict timelines
• Utilized strong communication skills to interact courteously with guests, address inquiries, and resolve any issues or concerns promptly and professionally

• Demonstrated exceptional customer service skills by assisting shoppers with product inquiries, providing recommendations, and addressing any concerns or issues promptly and courteously
• Implemented effective merchandising strategies to enhance product visibility, drive sales, and promote seasonal offerings, resulting in increased revenue and customer satisfaction

• Oversaw the operation and management of faculty services within the sports arena, ensuring a safe, organized, and enjoyable environment for both faculty and spectators
• Provided leadership and direction to faculty members, including training, supervision, and performance evaluation, to ensure adherence to policies, procedures, and customer service standards

This degree combines business and sports management, covering marketing, finance, sponsorship, and legal aspects. It equips students with leadership and problem-solving skills for careers in sports organizations and event management.

• Athlete of the Year (Soccer MVP)
• GPA: 3.6