Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Marsetti

Irvine

Summary

Accomplished Operations Manager, Production Coordinator, and customer service professional with a proven track record of driving teams to operational excellence and delivering exceptional customer experiences. Adept at identifying process enhancements to optimize workflows and bolster efficiency. Committed to fostering positive work environments and prioritizing customer satisfaction. Known for solution-oriented approach and unwavering dedication to quality. Ready to make significant contributions leveraging diverse skill sets and strong work ethic.

Overview

10
10
years of professional experience

Work History

Customer Support Representative

Transcepta
12.2023 - Current
  • Opened and maintained customer accounts by accurately recording account information
  • Resolved product or service problems by actively listening to customers' complaints, identifying the root cause, and recommending the most suitable solutions
  • Ensured prompt correction or adjustment and followed up to guarantee resolution
  • Fostered sustainable relationships of trust with customers through transparent and interactive communication
  • Maintained detailed records of customer interactions, efficiently processed customer accounts, and organized relevant documents
  • Provided accurate, valid, and comprehensive information to customers using appropriate methods and tools
  • Addressed customer complaints via various communication channels, including phone, email, and mail.

Production Coordinator / Transportation

Black Sheep Transportation
01.2014 - 01.2023
  • Managed all communication systems, including phones and emails
  • Ensured quality assurance throughout the production process
  • Adapted to changes in the market and responded to customer demands
  • Organized plans, multitasked, and worked calmly under pressure
  • Handled various transportation needs on a production, from picking up cast members and driving them to the set to transporting trailers and more.

Operations Manager

Picore International
06.2017 - 09.2019
  • Successfully managed a team of over 150 employees across seven states, focusing on being a strong team leader, listening, educating, and supporting while ensuring client satisfaction
  • Conducted disciplinary and counseling sessions with security professionals in a proactive and professional manner, documenting all issues according to company standards and ensuring proper follow up for resolution
  • Developed and implemented security policies, protocols, and procedures
  • Monitored and executed access requests on corporate systems managed by the team
  • Led improvement initiatives, oversaw projects, and directed the implementation of operational procedures from beginning to end
  • Coordinated staff when responding to emergencies
  • Demonstrated basic knowledge of security processes, requirements, and industry standards in relation to access and authentication controls for users' IDs
  • Analyzed data to form proposals for improvements, such as the implementation of new technology.

Education

High School Diploma -

Portland Community College

Skills

  • Python, HTML
  • Excel, Salesforce, Word, Notepad
  • TCP/IP, SSH, HTTP
  • Customer Success Management
  • Data Management
  • Complaint Handling
  • Report Generation

Timeline

Customer Support Representative

Transcepta
12.2023 - Current

Operations Manager

Picore International
06.2017 - 09.2019

Production Coordinator / Transportation

Black Sheep Transportation
01.2014 - 01.2023

High School Diploma -

Portland Community College

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Joseph Marsetti