Joseph-Mark Gouda
Summary
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with a proven history of solutions-oriented problem-solving.
Overview
5
5
years of professional experience
Work History
Student Intern
Pfizer Amoun
06.2021 - 09.2021
- Reported back to instructor to receive day-to-day tasks and responsibilities
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
- Gained operational knowledge and supported departmental needs.
Logistics Intern
Orascom Construction
01.2021 - 06.2021
- Processed and entered customer orders into database and provided proactive customer service for accounts
- Verified accurate account invoicing through collaboration with accounting department
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Customer Service Representative
Ifly Toronto
11.2018 - 12.2018
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services and company information
- Handled customer inquiries and suggestions courteously and professionally.
Sales Agent
Lufthansa Airline, Lufthansa, Austrian Airlines and Swiss airlines
06.2016 - 09.2018
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
- Increased customer base sales by 15% through promoting new airline features.
Education
Bachelor of Commerce - Global Management
Toronto Metropolitan (Ryerson) University
Toronto, ONBachelor's - Business management
Skema Business School
Cannes, FranceSkills
- Excellent organizational skills and able to multitask
- Willing to take initiative and learn new responsibilities
- Customer Support
- Administrative Support
- Multilingual
- Sales
- Logistics
- Translation
- Research
- Microsoft Powerpoint
- Microsoft Word
- Organizational skills
- Training and Development
- Project Support
- Data Entry
- Report Generation
- Team Collaboration
- Positive Reinforcement Strategies
Languages
English
French
Arabic
Timeline
Student Intern
Pfizer Amoun
06.2021 - 09.2021
Logistics Intern
Orascom Construction
01.2021 - 06.2021
Customer Service Representative
Ifly Toronto
11.2018 - 12.2018
Sales Agent
Lufthansa Airline, Lufthansa, Austrian Airlines and Swiss airlines
06.2016 - 09.2018
Bachelor of Commerce - Global Management
Toronto Metropolitan (Ryerson) University
Bachelor's - Business management
Skema Business School
Similar Profiles
AHMED EL-GENDYAHMED EL-GENDY
Sales Supervisor Central and Eastern Area at Thimar Aljazirah (AOP ORPHAN - Medtrition – AMOUN - Douglas Pharma – Lacer - Ataa – Lacer - Atache)Sales Supervisor Central and Eastern Area at Thimar Aljazirah (AOP ORPHAN - Medtrition – AMOUN - Douglas Pharma – Lacer - Ataa – Lacer - Atache)
Mahmoud Soliman El-NajjarMahmoud Soliman El-Najjar
Senior Production Pharmacist at Amoun Pharmaceutical CompanySenior Production Pharmacist at Amoun Pharmaceutical Company
Basem OtefyBasem Otefy
Product Specialist at Amoun PharmaceuticalsProduct Specialist at Amoun Pharmaceuticals
Matthew NowellMatthew Nowell
Student Intern at Los Alamos National LaboratoryStudent Intern at Los Alamos National Laboratory
Micayla-Grace HillMicayla-Grace Hill
Student Intern at ASU Preparatory AcademyStudent Intern at ASU Preparatory Academy