Joseph Mankondo
Hamilton,ON
Summary
A highly motivated worker in every task, especially when it involves making someone feel better. Strong contact with customers has been a constant throughout various roles, building excellent skills for dealing with people. From sales associate to customer representative, the focus has always been on client satisfaction. Whether handling an unusual request for service or addressing a complaint from an irate customer, people are always treated with the utmost respect and patience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
BILINGUAL TECHNICAL SUPPORT ADVISOR
Kelly Connect
09.2022 - 01.2023
- Providing strong customer service by answering inbound calls from customers who require assistance in resolving technical or general inquiries.
- Resolving technical inquiries and challenge like application download, username, password, e-mail difficulties and more.
- Investigated and resolved customer inquiries and complaints quickly in French and English.
- Working in a face-paced environment to achieve departmental service level goals
Customer Service Representative
Concentrix
01.2022 - 06.2022
- Handle approximately 30 inbound calls, outbound calls, or through the internet using their preferred language (English or French)
- Track documents, and retrieve information in databases
- Update account information to maintain customer records.
- Assist customers using a call flow guide to answer questions and solve problems
- Offer advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
GLD
06.2020 - 09.2021
- Develop and execute a strategic sales plan to drive revenue growth and increase market sales of "Ardeca Oil"
- Identify and target potential customers, including gas stations, automotive repair shops and dealerships.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepare and deliver compelling sales proposals, negotiate pricing and terms of agreements, and close sales deals in a timely manner.
Education
Bachelor - Business Administration
Université De Hearst
Timmins, ON05.2026
Skills
- Bilingual
- Problem-solving
- Oral and written communication
- Adaptability and flexibility
- Coordination
- Positivity
Certification
Certification in basic management knowledge
Languages
French
Native or Bilingual
English
Professional Working
Timeline
BILINGUAL TECHNICAL SUPPORT ADVISOR
Kelly Connect
09.2022 - 01.2023
Customer Service Representative
Concentrix
01.2022 - 06.2022
Sales Associate
GLD
06.2020 - 09.2021
Bachelor - Business Administration
Université De Hearst
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