Joseph Mancilla
Valencia
Summary
A&P certified with a strong foundation in work ethic and complemented by exceptional communication and problem-solving skills. Recently graduated from North Valley Occupation Center with outstanding Test scores. Proven ability to thrive in fast-paced environments while effectively multitasking to meet diverse operational demands in an aviation environment. Committed to delivering outstanding service and ensuring safety in all aspects of aviation operations. Also United States Navy Veteran with two previous deployments to the Middle East.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ramp Agent
Burbank Airport Unifi Services, American Airlines
Burbank, CA
01.2024 - 01.2026
- Ramp operations: marshaling, push back with electro, belt loader, tug, wing walk and providing aircraft with a ramp.
- Cleaning: vacuuming, wiping down tray’s seats, flight deck, cleaning galleys and cleaning lavatories, while performing security search.
- Luggage: Onloading and offloading passenger baggage with care.
- Coordinated with ground crews to ensure safe and timely aircraft arrivals and departures, maintaining communication between flight operations and ramp services.
Customer Service Agent & Ramp Agent
JSX Burbank Airport Hangar #2
Burbank Airport
05.2022 - 01.2024
- Front desk operation: Customer check-in, in, purchases, seat change, booking flights and flights change while providing the best possible customer service.
- Gate operations: scanning tickets while boarding customers onto the aircraft, restocking flight attendant’s snacks and drinks.
- Guiding customers to the proper aircraft.
- Computer: Microsoft Excel, Go Now, Slack and Sky Speed.
- Pushing aircraft with stand-up electro.
Ramp operations
GAT Airline Ground Support
Burbank, CA
01.2022 - 05.2022
- Ramp operations: marshaling, push back with electro, belt loader, tug, wing walk and providing aircraft with a ramp.
- Cleaning: vacuuming, wiping down tray seats, flight deck, cleaning galleys and cleaning lavatories, while performing security search.
- Luggage: Onloading and offloading passenger baggage with care.
Police Officer
LAPPD Foot hill division
06.2020 - 07.2021
- Paperwork, report writing, ticket issuing, filling out forms.
- Enforcing the law, booking, arresting and detaining.
- Prepared comprehensive case documentation to ensure the accurate presentation of facts during court proceedings, utilizing report writing and legal forms.
- Responded promptly to emergency calls, coordinated with dispatch and units to manage incidents efficiently and maintain public safety.
Field Supervisor
Securitas
Los Angeles County
01.2018 - 06.2020
- Supervise security officers at multiple locations around Los Angeles County.
- Documented incidents and coordinated reports with law enforcement agencies through effective use of communication protocols and electronic tracking systems.
Culinary Specialist
United States Navy
Mayport, Florida; USS Roosevelt DDG 80
01.2026 - 02.2017
- Stationed in Mayport, Florida; USS Roosevelt DDG 80
- Coordinated meal planning and executed high-volume food preparation for shipboard personnel, ensuring continuous service quality during multi-region deployments.
- Night baking and food prep for the following day.
- Captain and officer’s cook.
- Additional duties: damage control and look out.
Education
High School -
La Puente High School
Associate of Applied Science - Aircraft Maintnence
North Valley Occupation: Aviation Maintenance School
Van Nuys, CA01-2026
120 Units - Minor in Psychology
Pacific Oaks
Pasadena, CA01-2021
Skills
- Mechanical skills
- Time management and situational awareness
- Communication & Team player
- Problem solving & Multitasking
- Microsoft Excel, Go Now, Slack and Sky Speed
Certification
Airframe and Powerplant Certified.
Timeline
Culinary Specialist
United States Navy
01.2026 - 02.2017
Ramp Agent
Burbank Airport Unifi Services, American Airlines
01.2024 - 01.2026
Customer Service Agent & Ramp Agent
JSX Burbank Airport Hangar #2
05.2022 - 01.2024
Ramp operations
GAT Airline Ground Support
01.2022 - 05.2022
Police Officer
LAPPD Foot hill division
06.2020 - 07.2021
Field Supervisor
Securitas
01.2018 - 06.2020
120 Units - Minor in Psychology
Pacific Oaks
High School -
La Puente High School
Associate of Applied Science - Aircraft Maintnence
North Valley Occupation: Aviation Maintenance School