Joseph Mamane
Cote St. Luc,QC
Summary
With over 20 years of experience, including a pivotal role at RBC Royal Bank, I excel in hardware and software repair, and support request management. Renowned for implementing CA-Endevor, enhancing source code management for 325+ business units. My proactive approach and ability to foster key customer relationships underscore my commitment to excellence and security protocols mastery.
Overview
47
47
years of professional experience
Work History
Helpdesk Support - EUSD - ISM
NewFound Recruiting
01.2022 - Current
Executive Director
Sephardic Education Foundation
01.2018 - Current
- Company Overview: Executive Director-Non-Profit Organization
- Oversee and direct general fundraising activities for the Non-Profit Organization
- ShulCloud, QuickBooks, Bulletin, Nahalots, Banking, Reservations, Security, Database Upkeep
- May act as a source of everyday operations for members on the Non-Profit's executive board
- Supervise and direct Non-Profit staff
- Executive Director-Non-Profit Organization
Broadcom Endevor Consultant
Shared Services Canada
01.2019 - 12.2021
- Rapid Release Environment project (MVS Endevor)
Portfolio Management
2336465 Ontario Ltd. o/a CB Holdings
Toronto, Ontario
01.2017 - 12.2018
- Portfolio Management, developed, built & published portfolio containing 15 Urban Retail & 5 Urban redevelopment properties, each with Surveys, Floor Plan, Elevations, Renderings, Third Party Environmental and GEO reports, leases mortgages and taxes
- Due diligence required for a potential realty brokerage firm to submit offers on any of the portfolio properties
Project Coordinator
M@GIC Information Systems Inc.
Toronto, Ontario
01.2016 - 12.2017
- Provided technical and customer support for enterprise resource planning (ERP) of business-managed software that MIS uses to collect, store, manage and interpret data from many business client activities, including: product planning, purchase
- Analyze and characterize user experiences and institutional settings to assist consumer product developers, technology developers, and software engineers with the design of innovative products and services
Systems Analyst / Consultant
AREUS Consulting Inc.
01.2015 - 12.2016
- Responsible record of working effectively with minimal supervision, showing good judgment and organizational skills proficient in daily activities
- Passionate and motivated, with a drive for excellence for 20+ years in consulting duties
- Software Change & Configuration manager Consultant / Security manager / Project Management
- Implementing and configuring CA-Endevor for Change Manager, Harvest Change Manager
- Trained CA-Endevor Administrators in all aspects of Endevor (Processors, Processor Groups, Types, automation, Packages, Approvals, Administrative Functions and Reporting, Inventory Design and various Implementation Strategies
Senior Consultant / Configuration
ITEGRATION Inc.
Montreal, Quebec
01.2016 - 05.2016
- Project plan Panvalet / Librarian migration to CA-Endevor Change for Change Control Manager
- Rapid CA-Endevor Implementation and assessments to many sites
- These 3-4 weeks package on-site engagement and assessment of current SCM environment in re-implementing their CA Endevor
Quality Assurance / User Support Analyst
MIT Consulting Inc.
01.2014 - 12.2015
- Supported project management by providing technical interpretation, advice and expertise to project team and/or through execution, coordination and integration of project activities and deliverables
Quality Assurance / User Support Analyst
Canada Wide Dental
01.2012 - 12.2014
- Provided primary consulting, implementation and administration support to the Canada Wide Dental personnel in the procurement and recommendations of hardware and technical resources for a Server Install
Technical Analyst Application Consultant
TeknoScan Systems Inc.
01.2011 - 12.2012
- Provided primary consulting, implementation and administration support to the TeknoScan personnel in the procurement and recommendations of hardware and technical resources for a Server environment implementation
Sr. Systems Technical Analyst - Application Support
RBC Royal Bank
01.1978 - 12.2011
- Reliable Systems Analyst with a computer science degree and background in development
- A self-motivated, proactive individual who is committed to providing a high-quality client experience in a fast-changing environment and perform effectively with co-workers
- Goal-oriented Support Analyst dedicated to high levels of customer satisfaction and meeting aggressive business goals with 375 applications to track and support
- Interpersonal and organizational with specialized knowledge in change control and quality assurance
- Friendly and enthusiastic customer service with 20+ years of specialization in support
- Able to learn new tasks quickly and proficient in growing key customer relationships
- Represent establishment with friendly, professional demeanor at all times
- Installed and implemented CA-Endevor for Change Control Manager V17 onto production environments, resulting in over 325 Application Business units and 900K elements under secured, project life cycle and controlled source code management environment
- Managed the defined User Acceptance Testing processes to ensure all standards are met
- Walkthrough the QA test results with the QA Team and communicated status to Project leaders
- Coordinated and documented actual test results and being responsible for the end-to-end tracking of all issues found
- Experienced Computer Systems Analyst with diverse industry experience in banking
- Professional expertise includes systems applications, disaster recovery planning and information protection analysis
Education
D.E.C - Computer And Information Systems
Dawson College
Montreal, QC06-1978
Skills
- Hardware and software repair
- Support request management
- Network configuration
- Security protocols
- Desktop troubleshooting
- Hardware diagnostics
Timeline
Helpdesk Support - EUSD - ISM
NewFound Recruiting
01.2022 - Current
Broadcom Endevor Consultant
Shared Services Canada
01.2019 - 12.2021
Executive Director
Sephardic Education Foundation
01.2018 - Current
Portfolio Management
2336465 Ontario Ltd. o/a CB Holdings
01.2017 - 12.2018
Project Coordinator
M@GIC Information Systems Inc.
01.2016 - 12.2017
Senior Consultant / Configuration
ITEGRATION Inc.
01.2016 - 05.2016
Systems Analyst / Consultant
AREUS Consulting Inc.
01.2015 - 12.2016
Quality Assurance / User Support Analyst
MIT Consulting Inc.
01.2014 - 12.2015
Quality Assurance / User Support Analyst
Canada Wide Dental
01.2012 - 12.2014
Technical Analyst Application Consultant
TeknoScan Systems Inc.
01.2011 - 12.2012
Sr. Systems Technical Analyst - Application Support
RBC Royal Bank
01.1978 - 12.2011
D.E.C - Computer And Information Systems
Dawson College
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