Joseph Mahon
St. John's,NL
Summary
Dedicated individual with strong work ethic and the drive to complete any task given. successfully works as a part of a team or individually to complete personal and business goals. strives to be effective and efficient to bring upmost success to anything I have the privilege to be apart of.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Axtion Climb
St. John's
09.2020 - 08.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
- Consulted with customers regarding needs and addressed concerns.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Maintained up-to-date knowledge of company policies and procedures.
- Collaborated with other staff members on special events or projects related to childcare needs.
Hockey Referee
Northeast Minor Hockey Association
St. John's
03.2019 - 12.2019
- Officiated at hockey games and competitions to maintain standards of play.
- Stopped play according to rules and assessed penalties for infractions.
- Attended training sessions regularly in order to stay up-to-date on rule changes and modifications.
- Communicated with other referees during games to ensure consistency in calls.
- Maintained composure in high-pressure situations while making decisions quickly.
Maintenance Worker
Holiday Lanes
St. John's
07.2017 - 09.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Arts - Psychology
Memorial University of Newfoundland
St John’s, NL04-2028
Skills
- Team Collaboration
- Customer Service
- Problem Resolution
- Professionalism
- Reliability
Accomplishments
- NEMHA (Northeast Minor Hockey Association) most spirited
- NEMHA (Northeast Minor Hockey Association) most dedicated
Timeline
Customer Service Associate
Axtion Climb
09.2020 - 08.2021
Hockey Referee
Northeast Minor Hockey Association
03.2019 - 12.2019
Maintenance Worker
Holiday Lanes
07.2017 - 09.2017
Bachelor of Arts - Psychology
Memorial University of Newfoundland
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