Joseph Ly
Sacramento
Summary
Dynamic manager and hair specialist at Visage Salon LLC, adept at enhancing client satisfaction through exceptional customer service and conflict resolution. Proven track record in regulatory compliance and operational efficiency, ensuring a welcoming environment while maintaining high standards. Recognized for leadership during organizational changes and effectively managing team performance.
Overview
20
20
years of professional experience
Work History
Manager and Hair Specialist
Visage Salon LLC
Sacramento
06.2005 - Current
- Supervised daily salon operations and team performance.
- Managed inventory and ordered supplies for salon services.
- Ensured compliance with health and safety regulations in the salon.
- Implemented customer service protocols to enhance client satisfaction.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained cleanliness and organization of salon facilities for a welcoming environment.
Education
Professional License -
Jerry Lee Beauty College
Roseville, CA06-1999
High School Diploma -
C.K. McClatchy
Sacramento, CA06-1991
Skills
- Health and safety
- Regulatory compliance
- Customer service
- Conflict resolution
- Quality assurance
- Operational efficiency
- Sales management
- Client relationship management
- Safety procedures
- Time management
- Clear communication
- Staff management
Timeline
Manager and Hair Specialist
Visage Salon LLC
06.2005 - Current
Professional License -
Jerry Lee Beauty College
High School Diploma -
C.K. McClatchy
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