JOSEPH LEBLOND
Brechin,ON
Summary
Dynamic Project Manager with a proven track record at Handicareinc, excelling in project planning and stakeholder communications. Adept at resource allocation and enhancing team collaboration, I consistently deliver high-quality results while improving customer satisfaction. My leadership in process improvements has led to significant efficiency gains across multiple projects.
Overview
17
17
years of professional experience
Work History
Project Manager
Handicareinc
06.2018 - 06.2021
- Assisted in project planning and scheduling using industry-standard tools.
- Collaborated with team members to gather project requirements and expectations.
- Supported the tracking of project progress and milestones through documentation.
- Engaged in risk assessment discussions to identify potential project challenges.
- Developed basic reports to summarize project status for stakeholders.
- Coordinated meeting logistics and prepared agendas for team discussions.
- Contributed to process improvement initiatives by providing feedback on workflows.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Institutional Installation Supervjsor/ Project Man
Prism Medical Products
04.2017 - 06.2018
- Supervised installation teams to ensure adherence to safety protocols and project timelines.
- Coordinated resource allocation and materials procurement for various installation projects.
- Developed training programs for new technicians, enhancing team skills and efficiency.
- Monitored installation quality through regular site inspections and compliance checks.
- Implemented process improvements that increased workflow efficiency across multiple projects.
- Facilitated communication between clients and installation teams to address concerns promptly.
- Maintained documentation of project progress, changes, and compliance with industry standards.
- Enhanced customer satisfaction with timely and accurate installations, ensuring high-quality workmanship.
- Reduced installation errors by conducting thorough site assessments prior to beginning projects.
- Exceeded performance targets consistently by effectively managing resources and scheduling tasks efficiently.
Institutional Installations Supervisor
Shoppers Home Health Care
02.2009 - 05.2017
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored staff on best practices and operational procedures.
- Implemented process improvements that enhanced team productivity and service quality.
- Conducted performance evaluations, providing constructive feedback to team members.
- Coordinated scheduling to optimize resource allocation and meet project deadlines.
- Resolved conflicts and addressed employee concerns, fostering a positive work environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Institutional Installations Supervisor
WaverleyGlen Lifts
01.2004 - 11.2007
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
High School Diploma -
Neil McNeil High School
Toronto, ON06-1980
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Project tracking
- Team collaboration
- Relationship building
- Schedule management
- Customer relations
- Stakeholder communications
- Budgeting and forecasting
- Document management
- Scope management
- Construction management
- Performance improvements
- Compliance monitoring
- Resource allocation
Languages
English
Full Professional
Timeline
Project Manager
Handicareinc
06.2018 - 06.2021
Institutional Installation Supervjsor/ Project Man
Prism Medical Products
04.2017 - 06.2018
Institutional Installations Supervisor
Shoppers Home Health Care
02.2009 - 05.2017
Institutional Installations Supervisor
WaverleyGlen Lifts
01.2004 - 11.2007
High School Diploma -
Neil McNeil High School
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