Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Joseph Lalonde

Travel Consultant
Vancouver,BC

Summary

Motivated and enthusiastic Travel Consultant working for Whistler Blackcomb providing dream experiences in leisure/adventure travel. Over 6 years experience of proven sales success with an emphasis on building strong relationships through consistent communication and remaining current on product and industry information. Highly organized and trained in effectively using time management strategies to get ahead. Passionate about travel and maintain perfect attention to detail to ensure all guest interactions are first class.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Travel Consultant

Whistler Blackcomb
Vancouver, BC
09.2022 - Current
  • Trusted consultant organizing travel for individual, family and business travelers.
  • Communicate directly with clients to understand unique needs and meet specific travel desires.
  • Use consultative sales techniques to recommend relevant products and services to consistently exceed monthly sales targets.
  • Deliver elevated customer experience by understanding guest expectations.
  • Handle sensitive information daily with professionalism and discretion.
  • Effectively interact with over 30 clients per day.

Account Manager

Reynolds & Reynolds Ltd
Waterloo, ON
09.2019 - 03.2022
  • Delivered engaging product presentations, in person and remotely, to appropriate management personnel to distinguish business from competitors and close sales.
  • Organized upcoming contract renewals by level of urgency to successfully succeed sales goals and strengthen customer relationships.
  • Consistently communicated with customers through presentations such as Account Reviews, Operational Analysis & Targeted Product Demonstrations.
  • Autonomous role with responsibility to manage all aspect of territory including sales, marketing, training, budgets, corporate messaging/objectives, service requests, complaints, etc.
  • Spent 50-75% of time in territory, managing over 60 customer accounts and 250+ competitive accounts.

Software Implementation Specialist/System Sales Trainee

Reynolds & Reynolds Ltd
Ottawa, ON
11.2017 - 09.2019
  • Involved in on-site installation, upgrade and deployment software upgrades and provided on-site direction.
  • Led classroom style presentations and 1 on 1 training to end users to optimize adoption of new software.
  • Actively listened to customers feedback, handled objections thoroughly and escalated major issues.
  • Organized regular meetings with upper-level management to provide updates on progress of installations.
  • Effectively worked in 3-6 people teams delegating and prioritizing tasks efficiently.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Management Trainee

Enterprise Rent-A-Car
Guelph, ON
05.2016 - 05.2017
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Described product to customers and accurately explained details and care of merchandise.
  • Handled day-to-day customer or client questions via telephone or email.
  • Used company reports to analyze sales, gross profit and inventory activities.

Education

Bachelor of Commerce (Hons) - Marketing Management

University of Guelph
Guelph, ON
09.2012 - 05.2017

Skills

    Effective communicator

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Timeline

Travel Consultant

Whistler Blackcomb
09.2022 - Current

Account Manager

Reynolds & Reynolds Ltd
09.2019 - 03.2022

Software Implementation Specialist/System Sales Trainee

Reynolds & Reynolds Ltd
11.2017 - 09.2019

Management Trainee

Enterprise Rent-A-Car
05.2016 - 05.2017

Bachelor of Commerce (Hons) - Marketing Management

University of Guelph
09.2012 - 05.2017

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Joseph LalondeTravel Consultant