Joseph Lagrandeur
Barrie,ON
Summary
Dynamic leader with a proven track record at Gabriel Excavating & Grading LTD., recognized for enhancing operational efficiency and optimizing team performance. Expertise in project planning and development has driven over 30% cost reduction while ensuring high customer satisfaction. Proficient in health and safety compliance, fostering a culture of continuous improvement and strategic innovation. Aiming to leverage leadership skills to drive further operational excellence in future projects.
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Negotiations-savvy Customer Retention Specialist accurately manages large volume of calls and inquiries. Adept at building key relationships and applying effective customer service techniques to increase sales revenue.
Overview
18
18
years of professional experience
Work History
Operations Manager
Gabriel Excavating & Grading LTD.
Uxbridge, Ontario
03.2023 - Current
- Analyzed data from daily reports to identify trends in production performance metrics.
- Enforced federal, state, local and company rules for safety and operations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Oversaw financial management, budget management, accounting and payroll activities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Measured and reviewed performance via KPIs and metrics.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed and implemented operational procedures to ensure quality standards are met.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed scheduling, training and inventory control.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Operated a variety of machinery and tools safely and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Civil Construction Superintendent
Fowler Construction Company
Bracebridge, Ontario
04.2021 - 02.2023
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Trained and monitored employees to teach daily tasks and improve performance.
- Communicated with suppliers and coordinated delivery of supplies to job sites.
- Managed sites by focusing on safety, operations and productivity.
- Directed the planning and coordination of construction projects.
- Prepared reports for management regarding project status, cost estimates and labour requirements.
- Viewed and checked job equipment to determine maintenance requirements.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Prepared and planned worksites to help jobs run smoothly.
- Maintained records of personnel hours worked, materials used and costs associated with projects.
- Checked project details to verify job site materials and equipment.
- Managed workers at various experience levels in construction and restoration projects.
- Performed calculations related to area measurements, material quantities or load capacities.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Established expectations and motivated crews to consistently meet or beat goals.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Delegated duties to employees based on skillset.
- Organized job site meetings with all parties involved in order to discuss progress updates or changes to original plans.
- Obtained specifications and directed work for construction crews.
- Enforced company policies pertaining to safe working practices and environmental protection measures.
- Complied with federal and company regulations to maintain high level of job site safety.
- Coordinated activities between contractors, subcontractors, architects and engineers.
- Supervised a team of laborers engaged in excavation, demolition or other related tasks.
- Reported project progress, site problems and labor status to supervisors.
- Communicated with employees to demonstrate high standards and mitigate issues.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Ensured that safety regulations were strictly observed on work sites.
- Negotiated contracts with suppliers and vendors to obtain materials at competitive prices.
- Planned and managed manpower and resource requirements to support project activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Investigated complaints from customers regarding quality issues or delays in completion times.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Updated and maintained databases with current information.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Civil Foreman
Dufferin Construction
Lindsay, Ontario
01.2019 - 02.2021
- Developed and implemented safety protocols to ensure a safe working environment for all employees.
- Ordered materials when needed and monitored inventory levels at job sites.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Performed cost analysis on proposed projects to determine feasibility before implementation.
- Monitored the progress of work to ensure that it was completed on time and within budget.
- Complied with federal and company regulations to maintain high level of job site safety.
- Delegated duties to employees based on skillset.
- Reported project progress, site problems and labor status to supervisors.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Participated in meetings with clients and stakeholders to discuss project requirements and timelines.
- Managed sites by focusing on safety, operations and productivity.
- Delegated work to staff, setting priorities and goals.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Communicated with suppliers and coordinated delivery of supplies to job sites.
- Managed workers at various experience levels in construction and restoration projects.
- Operated equipment and machinery according to safety guidelines.
- Operated a variety of machinery and tools safely and efficiently.
Assistant Foreman
Metric Contracting Services
Brampton, Ontario
06.2007 - 12.2018
- Facilitated problem-solving sessions among staff members when necessary; offered suggestions and solutions where possible .
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Analyzed job sites to mitigate risks.
- Delegated work to staff, setting priorities and goals.
- Conferred with senior management, owners, contractors, and design professionals to discuss project goals and problem solve.
- Maintained accurate records of production output, labor hours worked.
- Planned and managed manpower and resource requirements to support project activities.
Education
Brock HS
Brock, OnSkills
- Performance monitoring
- Production
- Health and safety compliance
- Multi-site operations
- Project planning and development
- Planning and implementation
- Customer service
- Conflict mediation
- Business planning
- Data management
- Interpersonal communication
- Maintaining compliance
- Quality assurance and control
- Budget development and management
- Resource coordination
- Forecasting and scheduling
- Contract management
- Team building/leadership
- Schedule management
- Work flow planning
- Product management
- Employee motivation
- Productivity improvement specialist
- Customer relationship management
- Case management
- Contract negotiation
- P&L management
- Procurement management
- Revenue generation
- Team leadership
- Operations monitoring
- Contract administration
- Market growth
- Customer retention
- Problem-solving
- Performance management
Affiliations
- Avid Golfer, hockey and baseball player.
- Family Oriented
- Worked on and managed sites such as : Road construction, Ponds , Slopes stabilization, Railways, Bulk Ex.
- Projects from : $2'000'000 upwards of 500'000'000
Languages
English
Professional
Sign Language
Professional
Accomodations
- Willing to relocate for employment
References
References available upon request.
Timeline
Operations Manager
Gabriel Excavating & Grading LTD.
03.2023 - Current
Civil Construction Superintendent
Fowler Construction Company
04.2021 - 02.2023
Civil Foreman
Dufferin Construction
01.2019 - 02.2021
Assistant Foreman
Metric Contracting Services
06.2007 - 12.2018
Brock HS
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