Joseph Knight
Pickering,Ontario
Summary
Highly skilled in wood work/furniture manufacturing and general carpentry. Proven ability in building and maintaining rapport with clients from different backgrounds Ability to take initiative, improve process and meet time sensitive deadlines in a fast-paced environment Good knowledge of English language, written and conversant Good customer service skills Works independently and/or within a team
Overview
26
26
years of professional experience
Work History
Maintenance Coordinator
Amour At Home Health Care Services Inc.
01.2022 - Current
- Provided primary customer support to internal and external customers.
- Properly refurbished furniture and ordered new pieces when needed.
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping and sanding.
- Performed minor wall repair, installed drywall and applied wallpaper.
Cabinet Maker
Joseph's Home Decor
Kingston , Jamaica
02.1998 - 12.2021
- Design and create residential and commercial furniture
- Manufacture custom made cabinets and cupboards
- Cut, fit and install frameworks such as windows and door frames
- Shape, install and fix fixtures and structures like kitchen cabinets
- Incorporate fixtures like door and cabinet handles, stairway railings, and locks into design.
- Worked with clients to design custom cabinets and budgets.
- Developed and retained excellent tool and machinery skill to produce consistent, top-quality work.
- Increased sales by 10% and managed over 50 client calls per week
Telephone Technician
PBX Systems
Kingston, Jamaica
09.1997 - 08.1999
- Troubleshoot and resolved technical issues
- Loaded and unloaded heavy equipment onto trucks
- Participated in digging trenches to run telephone wires
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Education
Certificate - Customer Service Skills, Certificate
Christolite Training & Development
Pickering, Ontario01.2022
Negotiation Skills, Certificate
Christolite Training & Development
Pickering Ontario2022
Problem Solving Skills, Certificate
Christolite Training & Development
Pickering, Ontario2022
High School Dipolma
JamaicaSkills
- Personnel Skill Assessments
- Facility Maintenance
- Training Junior Team Members
- Materials Requisition
Timeline
Maintenance Coordinator
Amour At Home Health Care Services Inc.
01.2022 - Current
Cabinet Maker
Joseph's Home Decor
02.1998 - 12.2021
Telephone Technician
PBX Systems
09.1997 - 08.1999
Certificate - Customer Service Skills, Certificate
Christolite Training & Development
Negotiation Skills, Certificate
Christolite Training & Development
Problem Solving Skills, Certificate
Christolite Training & Development
High School Dipolma
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