Joseph Kiley
Hayward,CA
Overview
4
4
years of professional experience
Work History
Assitant Manager
Shoe Palace
02.2023 - Current
- Assisted in managing daily operations and staff scheduling to enhance productivity.
- Trained and mentored new team members to ensure customer service excellence.
- Analyzed sales data to identify trends and inform merchandising strategies.
- Resolved customer complaints swiftly, enhancing overall satisfaction ratings.
- Collaborated with upper management on strategic planning initiatives for store growth.
- Maintained visual merchandising standards to create an engaging shopping environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Banquets Food Service Waiter
Stonebrae Country Club
07.2022 - 02.2023
- Delivered exceptional service to guests during banquet events, ensuring a positive dining experience.
- Maintained cleanliness and organization of dining areas before, during, and after events.
- Managed inventory of tableware and supplies, ensuring readiness for events.
- Resolved guest inquiries and concerns promptly to enhance satisfaction levels.
- Increased overall efficiency by assisting colleagues during peak periods or when understaffed situations arose.
- Bussed and reset tables to keep dining room and work areas clean.
- Adhered to strict hygiene standards, guaranteeing clean, sanitary dining environments for all guests.
- Assisted in event setup and breakdown, ensuring a smooth transition between functions.
- Contributed to a positive team environment by effectively collaborating with fellow waitstaff members.
Education
Associate of Arts -
Chabot College
Hayward, CA05.2027
High School Diploma -
Hayward High School
Hayward, CA06-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Heavy lifting
- Stock organization
- Inventory replenishment
Languages
Spanish
Native or Bilingual
Timeline
Assitant Manager
Shoe Palace
02.2023 - Current
Banquets Food Service Waiter
Stonebrae Country Club
07.2022 - 02.2023
Associate of Arts -
Chabot College
High School Diploma -
Hayward High School