Daniel Kasiviholya
Antioch
Summary
Motivated and dependable customer service professional seeking a remote Healthcare Customer Service Representative role. Skilled in patient communication, appointment coordination, and problem-solving. Eager to provide exceptional support while maintaining patient confidentiality and adhering to HIPAA standards.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
McDonald's
Antioch
2025.06 - 2025.07
- Assisted customers with product inquiries and service requests.
- Managed customer accounts using company software systems.
- Resolved customer complaints efficiently and professionally.
Customer Service Cashier
Under Armour
Antioch
2025.01 - 2025.05
- Processed customer transactions efficiently at a leading sports apparel retailer.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained a clean and organized checkout area to enhance customer experience.
Customer Service Representative
SK
Antioch
2023.02 - 2024.08
- Provided professional support to customers via phone and email, resolving issues efficiently.
- Maintained accurate records and documentation in CRM systems.
- Demonstrated empathy and clear communication in high-pressure situations, skills transferable to patient support.
Education
High School Diploma -
CANE RIDGE HIGH SCHOOL
Cane Ridge High School, 12848 Old Hickory Blvd, An2025-03
Skills
- Patient-focused communication and support
- Call center, email, and chat support
- Appointment scheduling and follow-up
- Data entry and electronic medical records (EMR) support
- HIPAA awareness and confidentiality
- Conflict resolution and problem-solving
- Microsoft Office Suite, CRM, and telehealth platforms
Languages
English
Native/ Bilingual
Swahili
Native/ Bilingual
Timeline
Customer Service Representative
McDonald's
2025.06 - 2025.07
Customer Service Cashier
Under Armour
2025.01 - 2025.05
Customer Service Representative
SK
2023.02 - 2024.08
High School Diploma -
CANE RIDGE HIGH SCHOOL