Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSEPH KASAIJA

Public Health Promotion Specialist
Toronto,ON

Summary

Dependable public health expert with proven ability to design health education campaigns and programs to raise awareness of health issues. Experienced in assessing need for health education and developing Policy and strategies to promote health and wellness. Skilled in teaching, project management, communication, mentoring and developing relationships with individuals to support health initiatives.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Support Assistant C

Toronto Employment
Toronto, ON
02.2022 - Current
  • Supporting the Inactive Overpayment Unit, Appeals Review Unit and Social Benefits Tribunal units with administrative responsibilities.
  • Contributing to the development of customer service policies and procedures to meet and exceed industry service standards.
  • Utilize Toronto Employment and Social Services Customer Service Expectations and Standards, policies, practices and procedures in handling clients’ requests via mail, phone and voicemail.
  • Respond to customer daily requests for social services, research information and refer clients to stakeholders providing such services.
  • Participate in team meetings and training sessions to stay informed about public policy, product updates and changes.
  • Analyze customer service trends to discover areas of opportunity and provide feedback to management as well as providing primary customer support to internal and external customers.
  • Utilize City of Toronto customer service software to manage interactions and track customer satisfaction eg; Consolidated Appeal Process information System (CAPIS), Social Assistance Management System (SAMS) and Employment Service and Information (EASI).
  • Organize and maintain office files per standard office operating procedures in manual and computerized filing systems and folders.
  • Actively listening to customers, handle concerns quickly and escalate major issues to supervisor for further action.
  • Collect data from databases like CAPIS and SAMS and internal PDF documents; analyze and evaluate using spreadsheet, interpret and visualize with recommendations to be used by management and staff using PowerPoint/ Word.
  • Generate reports to track performance and analyze trends for daily, weekly and monthly Tracking Sheets using Microsoft Excel, updating staff and management which helps in monitoring unit’s performance.
  • Plan and prioritize multiple office tasks and clients phone requests simultaneously which enables timely delivery of services to internal and external customers.
  • Provide excellent customer service to the public: informed clients about the Canada Learning Bond (CLB) being part of the project team; handle clients' inquiry line requests, communicate to staff members and clients orally & written; and append information in database.
  • Develop and set up different documents, tables, charts, graphs and spreadsheets to store data using Microsoft Office Software (Excel, Word and PowerPoint).
  • Communicate clients’ requests to unit staff members orally and in writing using email, phone, jabber, and WebEx; while creating solid internal and external work relationships with staff and customers as demonstrated by working independently and in coordination with team.
  • Extract and handle confidential and sensitive information from Consolidated Appeal Process information System (CAPIS), and Social Assistance Management System (SAMS)
  • Compile statistical summaries and documents for unit using Microsoft Excel and take meeting minutes; member of Confronting Anti Black Racism committee.

Research Trainee

Toronto Employment and Social Services
Toronto, ON
08.2021 - 01.2022
  • Created spreadsheet formats, tables, and graphs; provided reports by collecting and analyzing data, documenting information using TESS Intranet, databases like CAPIS, SAMS and EASI; verified customer information, maintained and entered statistical data
  • Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Completed research, compiled data, updated spreadsheets, produced timely project-related reports, presentations and manuscripts.
  • Provided solutions and clarifications to inquiries from clients, staff, management, public, advocacy groups, and community agencies regarding service, initiatives, employment supports, policy, legislation and program issues in accordance with MFIPPA guidelines; committed to maintaining up to date knowledge of legislation, community services, resources, policies, programs, procedures and issues affecting client population
  • Compiled daily internal review open cases using databases like CAPIS, and Microsoft Excel (mathematical/ statistical calculations) which led to timely and informed decision making by management.
  • Performed independently and compliantly in a team in compiling SBT (Social Benefits Tribunal) decision reports in to user friendly format, and prepare PowerPoint presentation which required efficient oral and written communications
  • Reported to management, collaborated with unit staff and local office members; participated on committees and meetings and took minutes.

Programs Director

African Centre For Refugees In Ontario-Canada
Toronto, ON
03.2020 - 07.2021
  • Developed health promotion policies and programs from ground up, laying out frameworks, and defining roles for staff, volunteers and external stakeholders in promoting health and wellbeing among BIPOC communities.
  • Provided ongoing direction and leadership for program operations that included staff supervision, programs addressing determinants of health to improve intake of public health information and education.
  • Maintained and updated project related documents to re-evaluate risk assessment manuals, communication plans and budgets working together with teams and stakeholders.
  • Developed new comer and African LGBTIQ+ Sexual Reproductive Programs to create awareness and referrals for services during COVID19 pandemic and beyond.
  • Designed and implemented case management standards and guidelines for new comers and LGBTIQ+ refugees that ensured client-led service plans to address their housing needs which increased knowledge and access to services by clients in Toronto
  • Spearheaded designing, assembling and compiling information and survey packages; collect data and prepare statistical reports client data, analyze, evaluate and document information, engage clients and stakeholders to inquire further information and feedback.
  • Steered operational and business analysis through monitoring, ordered and maintained supplies/resource materials for office effective budget allocation and accountability.
  • Conducted needs assessment for youth that led to identify their goals and means to achieve them, LGBTIQ+ refugees and newcomers to identify emerging community issues and opportunities, thus integrating service delivery for increased demand for services and community referrals
  • Orchestrated Pulse Chat project to increase awareness and equip newcomers and youths in Greater Toronto Area of financial literacy, healthy diets, immigration and refugee laws, HIV/AIDS, mental health, skills and computer literacy, housing, and many more reaching over 1000 beneficiaries.
  • Created and enforced programming standards to maintain compliance with regulatory requirements both at organizational level and municipal level.

Programs Manager

WEtalk Series Uganda
, SK
05.2018 - 02.2020
  • Conducted public health qualitative research (one-on-one, Focus groups and case studies) for youth health services, Pre-Exposure Prophylaxis (PrEP), PEP and immunization as well as service delivery at youth corners in public health facilities.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic health promotion policy design initiatives, budget allocations and implementation plans at national and institution level.
  • Demonstrated strong writing and presentation skills to develop communication strategies and briefs, memorandums and analytical reports for clients and multi-stakeholders.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations of the institution and the state.
  • Developed tools for community needs assessment to promote evidence base health promotion programming in line with impact assessments.
  • Organized community and policy makers' discussion platforms and dialogues in order to collect feedback on program implementation.
  • Designed checklist for monitoring and evaluation tools which supported faster data collection and easy for beneficiary understanding with regards to language and educational barriers.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Worked directly with 300+ clients to support them with goal planning and providing them with individual specific resources and opportunities in terms of healthcare, education, livelihood and legal services through public connections and collaborations that I created and maintained.
  • Created and developed Information Education and Communication materials e.g. Posters, booklets, info graphics, and videos for advocacy.
  • Worked with subject matter experts to develop and implement health promotion mentoring programs to promote better learner experiences and integrating sign language in communication channels.
  • Met with project stakeholders on regular basis to assess progress and make adjustments while leveraging on project management processes to define and execute projects.
  • Trained peer education on Sexual Reproductive Health & Rights, Teenage pregnancy, HIV, family planning, mental health, disability inclusion, drug abuse and entrepreneurship.
  • Developed and maintained logistics workflows, policy and procedures and reports that I shared with donors, internal & external stakeholders.
  • Health promotion on mental health, homelessness, drug abuse, malnutrition, occupational safety, capacity building.

Project Officer

Public Health Ambassadors Uganda
09.2014 - 04.2018
  • Analyzed, developed and designed health promotion policies for community health groups, immunization project campaigns, communicable disease control and surveillance at institution and state level.
  • Facilitated workshops and training to collect project requirements and user feedback that guided Health Promotion Information, Education and Communication material development and distribution to over 50,000 clients.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets as agreed upon in project memorandum with donors.
  • Developed and deepened relationships with 30 key internal and external stakeholders through accountability platforms, joint communication campaigns and publications.
  • Partnered with project team members to identify and quickly address project issues and mitigated risks, reducing challenges and improving project results.
  • Conducted data analysis and interpretation using SQL, MS Excel, tableaus and Statistical Package for Social Sciences SPSS) for research and implemented projects.
  • Kept senior management well-informed by preparing and presenting project status reports.
  • Trained field 253 data collectors in data collection, cleaning and storage using District Health Information system applying a range of social economic research methodologies
  • Supported clients on case management and goal planning that was client led in line with their needs in terms of setting goals, monitoring implementation and managing challenges with regards to ending teenage pregnancy, housing, education, HIV/AIDs care, drug abuse, reconciliation and entrepreneurship that resulted to many youths improving their livelihoods
  • Conducted data cleaning and analysis in organizational database as well as the District Health Information System to disseminate quarterly key performance indicators
  • Created and implemented community and business outreach plan, including supervising activities, preparing training materials and services provided by community relations teams.

Education

Project Management

University of Toronto
Toronto, ON
01.2023 - 04.2023

Cyber Security |Work Health & Safety. -

City of Toronto
Toronto, ON
08.2021 - 12.2022

Certificate in Data Analytics - Data Analytics

General Assembly
Toronto, ON
02.2021 - 05.2021

CPR / First Aid Certificate -

Canadian Red Cross
Toronto, ON
03.2020 - 03.2020

Master’s in Public Health - Public Health

Teesside University
United Kingdom
08.2018 - 12.2019

Bachelor of Science - Public Health

Nkumba University
Entebbe Uganda
08.2013 - 10.2016

Skills

Designed and lobbied for Public health Policies for immunization, Reproductive, Maternal , Newborn, child and adolescent health (RMNCAH) together with Ministry of health and stakeholders for key health system support to overcome bottlenecks

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Timeline

Project Management

University of Toronto
01.2023 - 04.2023

Support Assistant C

Toronto Employment
02.2022 - Current

Cyber Security |Work Health & Safety. -

City of Toronto
08.2021 - 12.2022

Research Trainee

Toronto Employment and Social Services
08.2021 - 01.2022

Certificate in Data Analytics - Data Analytics

General Assembly
02.2021 - 05.2021

CPR / First Aid Certificate -

Canadian Red Cross
03.2020 - 03.2020

Programs Director

African Centre For Refugees In Ontario-Canada
03.2020 - 07.2021

Master’s in Public Health - Public Health

Teesside University
08.2018 - 12.2019

Programs Manager

WEtalk Series Uganda
05.2018 - 02.2020

Project Officer

Public Health Ambassadors Uganda
09.2014 - 04.2018

Bachelor of Science - Public Health

Nkumba University
08.2013 - 10.2016

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JOSEPH KASAIJAPublic Health Promotion Specialist