Joseph Kadasani

• Successfully identified critical issues during smoke tests, ultimately reducing potential risks in production environments.
• Provided timely feedback to developers on identified issues, enabling rapid resolution of bugs before launch deadlines.
• Enhanced user experience for applications through rigorous usability testing and identifying areas for improvement.
• Collaborated with cross-functional teams to ensure software met functional requirements, leading to successful product releases.
• Reviewed technical documentation such as user guides and release notes for accuracy and clarity prior to distribution amongst end users.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
• Performed manual exploratory testing when necessary, uncovering hidden defects not detected by scripted tests.

Assisting customers with technical issues related to Google products and services, including account setup, configuration, and troubleshooting.
Providing guidance on integrating Google APIs, SDKs, and tools into customers' applications or systems.
Troubleshooting issues with Google Cloud Platform services, such as Compute Engine, BigQuery, or Cloud Storage.
Supporting customers with implementing Google Workspace solutions, including Gmail, Google Drive, Google Docs, and Google Meet.
Assisting with the setup and management of Google Ads campaigns, including keyword optimization, ad creation, and performance analysis.
Guiding customers through the implementation of Google Analytics and Google Tag Manager to track website performance and user behavior.
Collaborating with Google engineering teams to escalate and resolve complex technical issues faced by customers.