Joseph Johnson
Hamilton,ON
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Oakville Golf Club
Oakville , Ontario
03.2024 - Current
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
Bartender, Server, Supervisor
Boston Pizza
Burlington, Ontario
07.2020 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Resolved customer complaints in a professional manner.
Service Manager
Burlington Tire and Auto
Burlington, Ontario
06.2020 - 11.2022
- Managed inventory levels of parts necessary for servicing customers' needs.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Created detailed reports on service activities for senior management review.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
Server
Wildcraft Grill and Long Bar
Waterloo, Ontario
08.2019 - 02.2020
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
Education
High School Diploma -
Hamilton District Christian Highschool
Hamilton08-2011
Skills
- Supply Restocking
- Food Delivery
- Food Running
- Guest Engagement
- Table Setting
- Beverage Preparation
Timeline
Server
Oakville Golf Club
03.2024 - Current
Bartender, Server, Supervisor
Boston Pizza
07.2020 - Current
Service Manager
Burlington Tire and Auto
06.2020 - 11.2022
Server
Wildcraft Grill and Long Bar
08.2019 - 02.2020
High School Diploma -
Hamilton District Christian Highschool
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