Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Holtby

St. Catharines

Summary

Qualified Technical Trainer with solid background as a Detailing Technician. Proven ability to perform thorough cleanings and restorations, ensuring vehicles look immaculate. Demonstrated expertise in using specialized tools and products to achieve optimal results and maintaining high standards of cleanliness and care.

Perfectly prepared for this role. Known for reliability, adaptability, and teamwork, consistently delivering high-quality results and exceeding client expectations. Equipped to enhance customer satisfaction through exceptional detailing services.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Client Acquisition Agent

Fox Pest Control
05.2024 - 08.2025
  • Participated in regular sales training sessions, continuously developing skills for optimal performance in a competitive environment
  • Overcame objections with expert knowledge of services and persuasive communication skills
  • Analyzed competitors'' offerings, identifying gaps in the market to capitalize on unmet client needs.
  • Collaborated with cross-functional teams to ensure seamless onboarding of new clients and successful services preformed
  • Met clients face to face and closed phone sales selling multi year service contracts and target treatments
  • Work along and encourage sales team to achieve and surpass sales targets
  • Worked beside the owner to grow the company and assist how ever was needed on a day the day basis
  • Detail and maintain fleet vehicles

Sales Team Manager

Green Pest Management
04.2017 - 09.2023
  • Coached employees in successful selling methods and encouraged cross-selling products to drive revenue.
  • Tracked trends and suggested enhancements that would both enhance and refine company's product offerings.
  • Planned and directed staff training and performance evaluations.
  • Conducted regular performance reviews, identifying areas of improvement and providing guidance for professional growth.
  • .Mentored junior team members, sharing industry knowledge, best practices, and proven techniques for successful selling.
  • Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintain and detail fleet vehicles.
  • Lead by example to show what possible by being the top sales rep on top of the other responsibilities above.

Detailing Technician& Training Coordinator

DTail Labs
02.2021 - 04.2023
  • Trained employees efficient methods to detail vehicles including car, truck, vans, RV's, Boats & motorcycles increasing turn around and doubling completed jobs per day.
  • Trained and personally installed paint protection films, vinyl wraps, ceramic coating, paint polishing and interior cleaning/ protectants.
  • R&D Director in testing and developing DTail Labs line of products, chemicals and accessories.
  • Ran training/ certificate days for enthusiasts creating loyal customers.
  • Directed and acted in advertisement and training videos.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.

Autobody Technican

Morrison's Autobody & Sales Ltd
05.2010 - 11.2015
  • Refinish and polish paint work.
  • Utilized collision repair hammers, welders and grinders to address bodywork needs.
  • Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
  • Inspected vehicles to identify and document repair needs.
  • Inspected new parts and areas of repair to verify correctness and quality.
  • Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
  • Optimized workshop efficiency by keeping tools organized, maintaining clean workspaces, and promptly addressing equipment issues when necessary.
  • Consistently met deadlines on repair jobs without compromising quality standards or cutting corners.

Education

Business Administration/ Management & Accounting

Concordia University
Montreal

High School Diploma -

West Park Secondary School
St. Catharines, ON
06-2011

Skills

  • Detail-oriented
  • Task prioritization
  • Client relationship management
  • Team collaboration
  • CRM software
  • Appointment management
  • Effective negotiation
  • Objection handling
  • Networking skills
  • Business operations

Certification

  • Certified PPF Installer, XPEL
  • Certified Ceramic Coating Installer, DTail Labs

Timeline

Client Acquisition Agent

Fox Pest Control
05.2024 - 08.2025

Detailing Technician& Training Coordinator

DTail Labs
02.2021 - 04.2023

Sales Team Manager

Green Pest Management
04.2017 - 09.2023

Autobody Technican

Morrison's Autobody & Sales Ltd
05.2010 - 11.2015

Business Administration/ Management & Accounting

Concordia University

High School Diploma -

West Park Secondary School

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Joseph Holtby