Joseph Herrera
Upland
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at handling problems of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
Work History
Server
Texas Roadhouse
Corona
10.2021 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Processed payments accurately using point-of-sale systems.
- Trained new servers on restaurant procedures and customer service standards.
- Addressed guest concerns promptly to enhance dining experience.
Bartender
Olive Garden
San Dimas
09.2018 - 10.2021
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Developed good working relationships with fellow employees through effective communication.
Level 5 Associate
In-N-Out
Hacienda Heights
02.2016 - 12.2018
- Assisted in training new team members on operational procedures.
- Maintained cleanliness and organization of workstations and dining areas.
- Supported inventory management by restocking supplies as needed.
- Collaborated with teammates to ensure efficient service during peak hours.
- Delivered exceptional customer service by addressing guest inquiries promptly.
Bartender
Splitsville Luxury Lanes
Anaheim
12.2017 - 09.2018
- Prepared and served a variety of beverages to guests.
- Maintained cleanliness and organization of the bar area.
- Assisted customers with drink selections and menu inquiries.
- Processed payments and handled cash transactions accurately.
- Engaged with guests to create a welcoming atmosphere.
Education
Gladstone High
Covina, CASome College (No Degree) - Business Management
Menlo College
Atherton, CASome College (No Degree) - Business Management
Citrus College
Glendora, CASkills
- Customer service
- Point-of-sale systems
- Cash handling
- Order fulfillment
- Inventory management
- Team collaboration
- Cleanliness standards
- Problem solving
References
References available upon request.
Timeline
Server
Texas Roadhouse
10.2021 - Current
Bartender
Olive Garden
09.2018 - 10.2021
Bartender
Splitsville Luxury Lanes
12.2017 - 09.2018
Level 5 Associate
In-N-Out
02.2016 - 12.2018
Gladstone High
Some College (No Degree) - Business Management
Menlo College
Some College (No Degree) - Business Management
Citrus College