Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JOSEPH HERNANDEZ

Woodland Hills,CA

Summary

Technical professional prepared for challenging role leveraging extensive analytical skills to drive insights and improvements. Recognized for reliability and adaptability in dynamic environments. Strong focus on collaborating within teams and achieving key objectives through effective technical solutions.

Overview

8
8
years of professional experience

Work History

Technical Analyst II

HCA Healthcare Inc.
Thousand Oaks, California
11.2022 - Current
  • Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
  • Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
  • Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.
  • Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
  • Developed comprehensive documentation outlining system specifications and procedures, facilitating seamless knowledge transfer among team members.

Technical Support Analyst Tier 2

ProVation Medical Inc.
Minneapolis, Minnesota
02.2018 - 11.2022
  • Collected data from Oracle using SQL using prebuild queries, or basic select statements.
  • Offered remote support for cloud-based and web-based clients via phone, email and chat
  • Designed and maintained consistent data collection protocols and standards across numerous databases and projects using SQL.
  • Undertook technical maintenance of various database systems(Oracle)
  • Collected and monitored incoming data from sources such as remote sensors, third party vendors and visual inspection(HL7 Interfaces)
  • Configured hardware, devices and software to set up work stations
  • Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications
  • Authored technical requirement documentation to suit business goals and technological limits
  • Patched software and installed new versions to eliminate security problems and protect data
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines
  • Engaged end users and answered questions via email, phone, website live chat and in forums

Desktop Support Analyst Intern

Mortenson CompaniesLtd
Minneapolis, Minnesota
05.2017 - 08.2017
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Configured hardware, devices and software to set up work stations for employees.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.

Education

Bachelor of Science - Computer Networking Technician

Dunwoody College of Technology
Minneapolis, MN
11.2017

Skills

  • Data extracting using SQL
  • Oracle installation
  • Application installations
  • Technical issue analysis
  • Application support
  • Debugging
  • Troubleshooting and diagnostics
  • Disaster Recovery (Oracle)
  • Technical documents comprehension
  • TCP/IP
  • Data Entry
  • Data recovery (Oracle)
  • Data management (Oracle)
  • WI/ Bug management
  • Beta Software management
  • HL7 Interface troubleshooting

Languages

Spanish
Native or Bilingual

Timeline

Technical Analyst II

HCA Healthcare Inc.
11.2022 - Current

Technical Support Analyst Tier 2

ProVation Medical Inc.
02.2018 - 11.2022

Desktop Support Analyst Intern

Mortenson CompaniesLtd
05.2017 - 08.2017

Bachelor of Science - Computer Networking Technician

Dunwoody College of Technology

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JOSEPH HERNANDEZ