Joseph Giannone
Mississauga ,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor/Alarm Dispatcher
The Monitoring Center
Oakville, ON
04.2013 - Current
- Responsible for monitoring activity from clients residential and commercial alarm system
- Maintained compliance with company policies, objectives and communication goals.
- Responsible for completing emails from Customer’s requesting service, account updates etc., in a timely manner
- Supervising a team of five and making sure they complete their assigned tasks before the end of shift
- Prospect media Inc., Toronto Ontario
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
Brand Ambassador
Prospect Media
Toronto, ON
02.2011 - 12.2012
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product information with confidence and educated consumers about the brand.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Executed brand activations to standards and with professionalism.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Auto Parts Delivery Driver
Altrom Group
Toronto, ON
12.2009 - 01.2011
- Responsible for the delivery of car parts to a variety of garage’s, around the GTA
- Responsible for attending site in a timely manner, and providing great customer service, every time.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Pulled parts off store shelves to fill customer orders.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Completed on-time deliveries by choosing best and most efficient routes.
- Fostered positive working relationships with regular customers.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Collected COD for completed deliveries and services daily.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
- Managed paperwork efficiently, keeping accurate records of all deliveries made during each shift.
- Navigated high traffic areas safely while maintaining focus on efficient delivery times.
- Handled cash transactions accurately, ensuring prompt payment for delivered items.
- Enhanced delivery efficiency by mapping out optimal routes and adhering to strict schedules.
- Fostered positive relationships with local businesses by consistently providing reliable service.
Education
High School Diploma -
West Credit Secondary School
Mississauga, ON06.2002
Skills
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Security Administration
- Information Updates
- Data Entry and Maintenance
- Customer Data Confidentiality
- Call Center Operations
- Good Listening Skills
- Directing Calls
- Excellent Attention to Detail
Certification
- Licensed Forklift Operator - 2022-2025
- Licensed Security Guard
Timeline
Supervisor/Alarm Dispatcher
The Monitoring Center
04.2013 - Current
Brand Ambassador
Prospect Media
02.2011 - 12.2012
Auto Parts Delivery Driver
Altrom Group
12.2009 - 01.2011
High School Diploma -
West Credit Secondary School
Similar Profiles
Guiomar RojoGuiomar Rojo
Senior Sales Consultant at The Monitoring CenterSenior Sales Consultant at The Monitoring Center
JODHVIR SINGHJODHVIR SINGH
Station Operator at The Monitoring CenterStation Operator at The Monitoring Center
Viliami Pulu Tausinga JrViliami Pulu Tausinga Jr
Call Center Operator at AvantGuard Monitoring CenterCall Center Operator at AvantGuard Monitoring Center
Mariame AliMariame Ali
Instructor, Diploma Program for Pharmaceutical Manufacturing Technology at Oxford College of Arts, Business and TechnologyInstructor, Diploma Program for Pharmaceutical Manufacturing Technology at Oxford College of Arts, Business and Technology
Victoria FilippelliVictoria Filippelli
Retail Worker at Angel BoutiqueRetail Worker at Angel Boutique