JOSEPH GERGES
Ottawa,ON
Summary
To secure a challenging position with a dynamic organization in which I can seek new opportunities and experiences. Keep moving forward and achieve higher/personal goals.
Overview
11
11
years of professional experience
Work History
Sales and Marketing
OSL Retail Services
2024.05 - 2024.07
- Coordinated with sales and marketing teams to support promotional activities through effective inventory planning.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Collaborated with sales and marketing teams for better alignment on product availability, promotions, and new product introductions.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
Uber Partner
Uber Technologies, Inc.
2023.01 - 2024.03
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Manager
Shawarma Byte
2021.01 - 2022.11
- Troubleshot equipment issues in the kitchen quickly so as not to disrupt operations or compromise food safety.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Plan menus and ensure food meets quality
- Plan and direct food preparation and cooking activities
- Recruit, hire, and train new and old staff
- Arrange for equipment repairs and purchase
- Integrate and consult with clients on the food quality and service.
- Streamlined food preparation processes for faster service times and better quality control.
Grill cook
Adonis
2019.01 - 2021.01
- Provided exceptional customer service by greeting patrons, taking orders, and ensuring customer satisfaction throughout their dining experience
- Prepare and cook meals
- Maintain inventory and records of food, supplies and equipment
- Set up buffets
- Clean kitchens and work area
- Plan menus, estimate food requirements and costs
- Monitor and order supplies.
Host, Expo and busser
Bazille Nordstrom
2018.01 - 2019.01
- Greet and acknowledge guests by escorting them to assigned table
- Present menus, create personal dining experience, answer questions, offer information on menu items, beverages and specials
- Accept and organise reservations
- Ensuring all orders are correct
- Garnishing hot food
- Presenting plates
- Stocking and Restocking the Station
- Provide detailed verbal and written instructions from the kitchen to the servers
- Help the servers by running the food when it's busy
- Cleared dishes after guests departed
- Sanitize each table area to prepare for next guests
- Ensured a clean dining room, lobby and service area
- Assisted in serving food and beverages appropriately.
Server
Skybar, O1ne, 27
2014.01 - 2015.01
- Customer service
- Food and beverage service.
Education
Hotel and restaurant management Diploma -
La Cité Collégiale
Ottawa, On12.2017
High School Diploma -
Lycée Dekwaneh officielle
Beirut, Lebanon12.2014
Skills
- Ability to speak, write and read in English, French and Arabic.
- Fast learner and ability to work in a team.
- Responsible and able to work under pressure.
- Ability to work independently with minimum supervision.
- Word
- PowerPoint
- Situational Awareness
Hobbies and Interests
- Sports
- Music
- Technology
- Reading
Volunteer Experience
- Food stand operator at La Cité Collégiale.
- Developed ability to work in a fast-paced environment, handle money and teamwork.
Languages
English
Native or Bilingual
French
Full Professional
Arabic
Native or Bilingual
Timeline
Sales and Marketing
OSL Retail Services
2024.05 - 2024.07
Uber Partner
Uber Technologies, Inc.
2023.01 - 2024.03
Manager
Shawarma Byte
2021.01 - 2022.11
Grill cook
Adonis
2019.01 - 2021.01
Host, Expo and busser
Bazille Nordstrom
2018.01 - 2019.01
Server
Skybar, O1ne, 27
2014.01 - 2015.01
Hotel and restaurant management Diploma -
La Cité Collégiale
High School Diploma -
Lycée Dekwaneh officielle
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