Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Garcia

Rohnert Park

Summary

Dynamic online sales representative with strong cash handling, customer service, and communication skills. Successfully resolved customer complaints and processed transactions efficiently in fast-paced retail environments. Dedicated retail professional with proven abilities in cash handling, problem-solving, and customer engagement. Adept at assisting customers with product selections, processing transactions, and maintaining a welcoming shopping environment. Results-driven Online Sales Representative, known for high productivity and efficient task completion. Specialize in customer relationship management, digital marketing strategies, and sales analytics. Excel in communication, problem-solving, and adaptability, ensuring successful client interactions and sales growth.

Overview

7
7
years of professional experience

Work History

Online Sales Representative

Rubies Bossy Boo Boutique
Fresno
01.2018 - 06.2025
  • Handled cash transactions and maintained accurate cash drawer balance.
  • Assisted customers with product selections and inquiries.
  • Processed returns and exchanges according to store policies.
  • Communicated promotions and sales effectively to customers.
  • Followed company policies regarding returns, exchanges, refunds procedures.
  • Addressed customer complaints in a timely manner while maintaining a professional attitude.
  • Processed customer transactions efficiently at a busy retail environment.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
  • Maintained accurate cash register operations during high-volume sales periods.
  • Engaged customers through live chat and social media platforms.
  • Provided product recommendations based on customer preferences and inquiries.
  • Analyzed customer feedback to identify trends and improve service delivery.
  • Resolved customer complaints effectively to maintain positive shopping experiences.
  • Issued receipts, refunds, credits or change due to customers.

Retail Store Associate

Big Lots Stores, Inc.
Rohnert Park
04.2022 - 12.2024
  • While working as a Big Lots store associate me and my fellow colleagues provided friendly customer service and created a welcoming shopping environment.
  • The responsibilities included greeting customers, answering questions, and assisting with purchases.
  • We also stocked shelves, arrange displays, and maintained a safe and clean environment for the store.
  • Operating cash registers, processing transactions, and handling returns were big essential duties.
  • Loss prevention through monitoring customer activity was also a big part of the job.
  • We also assisted with unloading merchandise and preparing items for sale.
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner.
  • Maintained a clean and organized sales floor, ensuring merchandise is properly displayed and stocked.
  • Assisted customers with product selection, providing detailed information about features, benefits, and pricing.
  • Stocked shelves and organized merchandise displays.
  • Assisted customers with product selection and inquiries.
  • Operated cash register and processed customer transactions.
  • Operated cash register to process cash, check, and credit card transactions.
  • Provided excellent customer service throughout each transaction while maintaining a friendly demeanor.

Delivery Associate

The Community Voice
Rohnert Park
06.2018 - 02.2020
  • Loaded delivery truck with company products according to the daily route plan.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Navigated routes with relevant map programs and GPS systems.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.

Education

High school diploma -

Rancho Cotate High School
Rohnert Park, CA
06.2025

Skills

  • Cash register
  • Customer service
  • Stocking
  • Communication skills
  • Cash handling
  • Retail sales
  • Social media expertise
  • Web analytics
  • Order packing
  • Cash handling expertise
  • Inventory processes
  • Upselling
  • Retail operations
  • Bookkeeping software

Timeline

Retail Store Associate

Big Lots Stores, Inc.
04.2022 - 12.2024

Delivery Associate

The Community Voice
06.2018 - 02.2020

Online Sales Representative

Rubies Bossy Boo Boutique
01.2018 - 06.2025

High school diploma -

Rancho Cotate High School

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Joseph Garcia