Joseph Gaona
Dartmouth,NS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level
Customer Service Representative position. Ready to help team achieve company goalsOverview
2
2
years of professional experience
1
1
Certification
Work History
Credit Card Sales Representative
Maestro - Department Store
03.2017 - 08.2018
- Complied with internal controls and government regulations.
- Recommended products and services to meet customers' credit card and banking needs.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Sales Representative
Maestro
02.2016 - 02.2017
- Stayed current on company offerings and industry trends.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Resolved concerns with products or services to help with retention and drive sales.
- Built relationships with customers and community to promote long term business growth.
Education
Diploma - Business Administration - Financial Services
Nova Scotia Community College
Dartmouth, NS05.2023
Skills
- Excellent Nonverbal Communication Skills
- Client Needs Assessment
- Customer Relationship Management
- Conflict Resolution
- Closing Sales
- Brand Representation
- Critical Thinking
Certification
- Investment Funds in Canada
- Personal Lending and Mortgages
- Personal Financial Service Advice
Timeline
Credit Card Sales Representative
Maestro - Department Store
03.2017 - 08.2018
Customer Sales Representative
Maestro
02.2016 - 02.2017
Diploma - Business Administration - Financial Services
Nova Scotia Community College