Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joseph Fernandez

Calgary,AB

Summary

Proactive Team Leader with extensive experience mentoring staff, enhancing team productivity, and improving customer satisfaction. It specializes in problem-solving, staff training, and streamlining operations for increased efficiency, as well as bringing strong leadership skills and a focus on quality service to drive team success and customer loyalty.

Overview

18
18
years of professional experience

Work History

Team Leader

PK Deerfoot INC
06.2023 - Current
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Restaurant Supervisor

Pure Spring Agencies and Trading Company LTD
03.2022 - 05.2023
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Streamlined operations for increased efficiency by implementing staff training programs.

Restaurant Supervisor

Limited Food Supplies Company LTD
08.2015 - 01.2019
  • To observe, teach, and correct staff service
  • To assist in the overall supervision of the restaurant
  • To solve the problem, encountered by the staff
  • Order weekly supplies

Restaurant Supervisor

HB Brands Company Former Al Bader Enterprise
07.2012 - 12.2014
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.

Assistant Restaurant Manager

Castle House Trading and Contracting Company LLC
10.2008 - 03.2012
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.

Restaurant Supervisor

Castle House Trading and Contracting Company LLC
03.2007 - 10.2008
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

Education

No Degree - Two Years Certificate of Technology

University of Rizal System
Morong Rizal Philippines
03-2001

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Staff Training
  • Flexible Schedule

Languages

English
Professional Working

Timeline

Team Leader

PK Deerfoot INC
06.2023 - Current

Restaurant Supervisor

Pure Spring Agencies and Trading Company LTD
03.2022 - 05.2023

Restaurant Supervisor

Limited Food Supplies Company LTD
08.2015 - 01.2019

Restaurant Supervisor

HB Brands Company Former Al Bader Enterprise
07.2012 - 12.2014

Assistant Restaurant Manager

Castle House Trading and Contracting Company LLC
10.2008 - 03.2012

Restaurant Supervisor

Castle House Trading and Contracting Company LLC
03.2007 - 10.2008

No Degree - Two Years Certificate of Technology

University of Rizal System

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Joseph Fernandez