Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Joseph Essandoh

Ottawa,Canada

Summary

Detail-oriented, certified DevOps and Computer Engineering Technology professional with experience in designing, implementing, and maintaining software delivery pipelines. Strong understanding of infrastructure automation technologies and cloud services, with a knack for optimizing systems for maximum efficiency. Previous work shows impactful contributions to team productivity and project success through troubleshooting skills and an innovative problem-solving approach.

Overview

14
14
years of professional experience
1
1
Certification

Work History

DevOps Engineer

Dominion Systems
Richardson, Texas
12.2023 - Current
  • Designed and deployed scalable Kubernetes clusters on AWS, reducing deployment time, and improving resource utilization.
  • Configured Kubernetes clusters with auto-scaling and load-balancing capabilities, minimizing downtime, and ensuring system reliability.
  • Orchestrated Docker containerization for microservices, resulting in deployment failures, and faster feature delivery to production.
  • Created and managed over 200 CI/CD pipelines for deployments on Apache servers using Jenkins and GitHub.

Business Systems Analyst/Business Intelligence

BORN Ontario
Ottawa, Canada
05.2023 - Current
  • Confer with application users and subject matter experts to translate unique and specific reporting requirements into mock-ups and functional specifications of BI products and reports.
  • Design custom BI products and reports to enable system users to maximize the potential of the application as a management, quality improvement, and patient care tool.
  • Configure and test reports and BI products to ensure that they meet the established functional and technical specifications.
  • Work, coordinate with, and supervise seconded departmental staff, i.e. Data analysts are conducting in-depth testing of reports.
  • Perform and document an impact analysis on BI products and reports from yearly or ad-hoc BIS enhancements.
  • Work with, and coordinate with, vendor(s) to ensure the successful implementation of the enhancements to the BI products and reports.
  • Ensure BI products and reports development processes and standard operating procedures (SOP) are followed: policies and procedures, checklists completed, estimates provided, and approvals are in place before development is initiated.
  • Act as a resource for all system users to guide them in the effective use of the BI products and reports.

Pharma Systems Admin-Associate

Reena Group (Canadian Analytical Laboratories Inc)
Mississauga, Canada
01.2021 - Current
  • Wrote User Specification Requirements URS for laboratory equipment applications using SDLC methodologies and test management tools for quality assurance validation
  • Installed and configure computer hardware operating systems or applications
  • Supported, monitored, tested, and troubleshooted hardware and software problems pertaining to the Local and Wide Area Networks (LAN/WAN)
  • Recommend and schedule repairs
  • Provided desktop support, including procedural documentation and relevant reports
  • Designed modifications to existing IT systems and applications to enhance performance
  • Performed validation, testing and qualification of Pharma Lab systems and instruments
  • Tested, evaluated, and documented findings on new technologies for quality assurance acceptance
  • Performed Data Integrity checks and document management for lab instruments to support 21CFR11 compliance
  • Remediated network security issues from both internal and external sources (including viruses, spamming and any unauthorized use of company network resources) utilizing anti-virus and anti-spam software tools to protect the Company's information assets
  • Major Project: Support the roll-out of new project of Agilent Technologies laboratory equipment, validation of Laboratory information management system (Version 7), and validation of Quality Management System known as M-Files

MIS Analyst

Social Security and National Insurance Trust
Accra, Ghana
01.2014 - 01.2019
  • Data collection, analysis, and interpreting the data from various sources, and creating meaningful reports and dashboards that provide insights to assist executive management in driving operational performance.
  • Performed data assurance reviews to ensure that all data, whether for internal or external use, is correct.
  • Performed information systems audit every mid-year for all seven (7) branches in the eastern region, Ghana, with the area office operations team.
  • Diagnosed, solved, troubleshot, and documented technical problems involving computing devices using appropriate methodologies.
  • Ensured the data quality, security, and compliance of the MIS systems, and troubleshooted any issues or errors.
  • Participated in analyzing, planning, designing, and developing the architecture of computing devices and systems.
  • Planned, installed, configured, modified, tested, and maintained a variety of computer systems to meet functional requirements.

Business Systems Analyst

Norbus Technology Limited
Accra, Ghana
01.2011 - 01.2014
  • I wrote and reviewed system requirements and specifications for software system development using SDLC methodologies and test management tools.
  • Analyzed, built, tested, implemented, maintained applications, and trained users.
  • Software documentation and user manual preparation.
  • Designed modifications to existing IT systems and applications to enhance performance.
  • Liaised with business partners and application development technical leads to write user requirement specifications for new applications.
  • Performed analysis work on applications in production to determine usability, maintenance, and patch upgrade opportunities.
  • Provided application desktop support to users.

Education

Computer Engineering Technology Advanced Diploma -

Seneca Polytechnic
Toronto, ON
12-2022

University of Cape Coast
Cape Coast, Ghana
05-2009

Skills

Programming

Python

C#

Bash

C

Databases & Cloud services

MySQL

PostgreSQL

AWS

Apache

Tools

Maven

SonarQube

Docker

Kubernetes

Ansible

Development

CI/CD

Git/GitHub

Jenkins

Certification

AWS Certified DevOps Engineer Professional - 2025 - 2028

Certified Information System Auditor(CISA) - 2025 -2028

BCS Chartered Information Technology Professional (CITP) Certificate

Languages

English
Full Professional

Accomplishments

Was part of a small DevOps engineering team that successfully planned, designed, migrated legacy data, and deployed an application to manage 2nd Tier social security insurance members in Ghana upon the second-tier law implementation in 2010 onto the temporal National Pensions Regulatory Authority platform

Timeline

DevOps Engineer

Dominion Systems
12.2023 - Current

Business Systems Analyst/Business Intelligence

BORN Ontario
05.2023 - Current

Pharma Systems Admin-Associate

Reena Group (Canadian Analytical Laboratories Inc)
01.2021 - Current

MIS Analyst

Social Security and National Insurance Trust
01.2014 - 01.2019

Business Systems Analyst

Norbus Technology Limited
01.2011 - 01.2014

Computer Engineering Technology Advanced Diploma -

Seneca Polytechnic

University of Cape Coast

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Joseph Essandoh