Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
JOSEPH EMIANTOR

JOSEPH EMIANTOR

Welland,ON

Summary

Proven Customer Service Specialist with a track record of enhancing customer satisfaction and loyalty at BG Mart Superstore. Skilled in cash handling and demonstrating exceptional patience, empathy, and work ethic. Achieved high accuracy levels in transactions, effectively managed high-stress situations, and built strong customer relationships, fostering repeat business.

Overview

4
4
years of professional experience

Work History

Cashier

Interstyle Ceramics
02.2020 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Customer Service Representative

BG Mart Superstore
03.2019 - 06.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Higher National Diplima -

Federal Polytechnic Auchi
Auchi Edo State, Nigeria
11.2018

National Diploma -

Federal Polytechnic Auchi
Auchi Edo State, NIgeria
10.2015

High School Diploma -

Annunciation Catholic College
Irrua Edo State, Nigeria
08.2011

First Living School Certificate -

Unique Primary And Secondary School Irrua
Irrua Edo State, NIgeria
11.2002

National Youth Service Corp
Lagos Nigeria
02.2020

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Customer service excellence

Languages

English
Native or Bilingual

Timeline

Cashier

Interstyle Ceramics
02.2020 - 09.2022

Customer Service Representative

BG Mart Superstore
03.2019 - 06.2020

Higher National Diplima -

Federal Polytechnic Auchi

National Diploma -

Federal Polytechnic Auchi

High School Diploma -

Annunciation Catholic College

First Living School Certificate -

Unique Primary And Secondary School Irrua

National Youth Service Corp

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JOSEPH EMIANTOR