Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
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Joseph Effah

STUDENT
Glace Bay,NS

Summary

I am a goal oriented individual qualified advanced Technical Support Specialist with 2 years of helpdesk and customer service experience. Provides comprehensive Service support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Technical Support Specialist

Switch Health
Accra, Tema
03.2021 - 03.2023
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.

Customer Service Representative

Switch Health
Accra , Tema
03.2020 - 05.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Sales Representative [intern]

Easy Pass Books And Stationery
Accra, Dansoman
06.2018 - 08.2018
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
  • Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
  • Managed customer expectations and helped navigate sales processes.

Home Care Assistant

Care Ghana Limited
Accra , Spintex Road
06.2016 - 12.2017
  • Scheduled and accompanied clients to medical appointments.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Administered medication as directed by physician.

Housekeeping Supervisor

Cleaning Services Limited- Ghana
Accra, West Legon
02.2014 - 11.2014
  • Placed orders for housekeeping supplies and guest toiletries.
  • Evaluated employee performance and developed improvement plans.
  • Increased employee performance through effective supervision and training.
  • Communicated repair needs to maintenance staff.

Education

High School Diploma -

Ideal Collage
Lapaz, Accra Ghana
09.2016 - 04.2019

Bachelor of Science - Bachelor Of Science In Information Technology

Ghana Communication Technology University
Tesano, Acrra-North, Ghana
09.2019 - 05.2023

Skills

System Provisioning

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Interests

Music

Basket Ball

Driving

Movies

Road Trips

Racing

Swimming

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Technical Support Specialist

Switch Health
03.2021 - 03.2023

Customer Service Representative

Switch Health
03.2020 - 05.2021

Bachelor of Science - Bachelor Of Science In Information Technology

Ghana Communication Technology University
09.2019 - 05.2023

Sales Representative [intern]

Easy Pass Books And Stationery
06.2018 - 08.2018

High School Diploma -

Ideal Collage
09.2016 - 04.2019

Home Care Assistant

Care Ghana Limited
06.2016 - 12.2017

Housekeeping Supervisor

Cleaning Services Limited- Ghana
02.2014 - 11.2014

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