JOSEPH EBHOHON
Ontario,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Concierge/Receptionist Administrator
Allied Universal Security Services
01.2025 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Real Estate Consultant
Berkshire Hathaway HomeServices
07.2020 - 09.2025
- Communicated with clients to understand property needs and preferences.
- Researched commercial and residential real estate deals.
- Developed long-lasting relationships with clients by providing exceptional customer service throughout the entire transaction process.
- Conducted thorough market research to guide clients through the decision-making process in purchasing properties.
- Handled sensitive client information discreetly while maintaining strict confidentiality during negotiations and transactions.
- Managed multiple listings simultaneously while maintaining consistent communication with all parties involved in each transaction.
Customer Support Specialist/Passenger Service Agent
Athens International Airport
07.2008 - 12.2020
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Multitasked to handle diverse customer needs in a high-volume setting, prioritizing tasks to keep up with challenging deadlines.
Education
Post-Baccalaureate Diploma - Flight Services And Operation Cabin Management
Seneca College of Applied Arts And Technology
North York, None04-2026
MBA - Project Management
Cardiff University,
Wales, England01-2021
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Team player mentality
Accomplishments
- Assisted with creating innovative engagement proposals that were memorable to couples and loved ones.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Ontario Security License - Oct, 2024
Ontario G2 Driver's License
First Aid CPR
Timeline
Concierge/Receptionist Administrator
Allied Universal Security Services
01.2025 - Current
Real Estate Consultant
Berkshire Hathaway HomeServices
07.2020 - 09.2025
Customer Support Specialist/Passenger Service Agent
Athens International Airport
07.2008 - 12.2020
Post-Baccalaureate Diploma - Flight Services And Operation Cabin Management
Seneca College of Applied Arts And Technology
MBA - Project Management
Cardiff University,
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