Joseph Dobbs
Maple,ON
Summary
Dynamic professional with a proven track record in customer service and warehouse operations, notably at Alpine Construction. Excelled in conflict resolution, enhancing customer loyalty, and streamlining inventory control. Demonstrates strong leadership and effective communication, coupled with expertise in health & safety protocols. Achieved significant improvements in team productivity and workplace morale.
Overview
26
26
years of professional experience
1
1
Certification
Work History
High Rise Labourer
Alpine Construction
04.2011 - 08.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Dispatch Coordinator
Nordix Distribution
06.2005 - 02.2010
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
Supervisor of Operations
DSI
06.2004 - 01.2005
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Customer Service Representative/ Inventory Control
Ryder Lift Trucks
06.1998 - 09.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
OSSD - Mathematics And English
North Peel Secondary School
Brampton, ON06.1994
Skills
Customer Service
Joint health & Safety representative (local183)
Shop Steward representative (local 183)
Currently certified under IHSA Level 1-3 health & safety
- Warehouse organization
- Stock replenishment
- Warehouse operations
Languages
English
Professional Working
Certification
IHSA Health & Safety Certification
Timeline
High Rise Labourer
Alpine Construction
04.2011 - 08.2024
Dispatch Coordinator
Nordix Distribution
06.2005 - 02.2010
Supervisor of Operations
DSI
06.2004 - 01.2005
Customer Service Representative/ Inventory Control
Ryder Lift Trucks
06.1998 - 09.2003
OSSD - Mathematics And English
North Peel Secondary School
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