JOSEPH DIAZ
Palm Desert
Summary
Resolved customer issues to enhance satisfaction and support operational improvements. Assisted team members with time management and communication challenges. Committed to learning and growing within the golf industry. Managed multiple tasks effectively in busy environments.
Overview
9
9
years of professional experience
Work History
Valet
Tradition Golf Club
La Quinta, CA
05.2021 - Current
- Increased customer satisfaction by resolving Golf issues.
- Was thorough and professional in my responses to all customer inquiries.
- Had an excellent attendance record and was always on time for work.
- Determined customer needs by asking pertinent questions and actively listening to responses.
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
- Was quick to respond to customer requests and provided helpful advice.
Food Runner/Server Assistant
PGA WEST Pete Dye Mountain Course
La Quinta, CA
02.2021 - 07.2021
- Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods.
- Double-checked food trays against customer orders and added missing items to avoid trips to the kitchen.
- Interacted with customers in a pleasant manner to improve the atmosphere and provide upbeat interactions.
- Delivered orders to tables in a timely manner and according to the specifications requested.
- Disinfected the kitchen area, which included the floors, work tables, tools, and equipment.
Server
Sands Hotel & Spa
Indian Wells, CA
12.2019 - 06.2020
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
- Provided excellent service by creating a warm and welcoming environment.
- Described menu items, special offerings, and wine pairings that were appropriate.
Food Runner
Fisherman's Landing Bar & Grill
Palm Desert, CA
02.2017 - 10.2019
- Conferred with the cooks in order to produce accurate orders, which I double-checked before delivery.
- Delivered food to tables, ensuring that each customer received the correct order.
- Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible.
- Interacted with customers in a pleasant manner to improve the atmosphere and provide upbeat interactions.
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service.
Education
High School - undefined
Summit High School
La Quinta, CA01.2018
Skills
- Communication skills
- Customer service
- Tire pressure and fluid checks
- Problem resolution
- Cleaning procedures
Timeline
Valet
Tradition Golf Club
05.2021 - Current
Food Runner/Server Assistant
PGA WEST Pete Dye Mountain Course
02.2021 - 07.2021
Server
Sands Hotel & Spa
12.2019 - 06.2020
Food Runner
Fisherman's Landing Bar & Grill
02.2017 - 10.2019
High School - undefined
Summit High School