Joseph Cochran
Los Angeles
Summary
Highly adaptable professional with a strong focus on growth and expansion in diverse environments. Proven work ethic ensures reliability and commitment, whether pursuing new opportunities or fostering long-term partnerships. Demonstrated ability to thrive in a variety of settings whilst maintaining a consistent level of performance.
Overview
5
5
years of professional experience
Work History
Guest Experience Manager
Cava Grill
Los Angeles
08.2024 - 07.2026
- Resolved guest complaints efficiently, enhancing overall satisfaction.
- Responded promptly to guest inquiries about products and services, contributing to a positive guest experience.
- Trained staff on customer service standards to improve service delivery.
- Ensured timely and accurate fulfillment of all orders.
- Coordinated inventory management and supply ordering, ensuring optimal stock levels for seamless operations.
- Oversaw food preparation methods, maintaining consistency and quality in all menu items.
- Accurately followed recipes to maintain consistent flavor and presentation.
Shipping and Receiving Clerk
Jeld-Wen Windows & Doors
Oceanside
08.2022 - 04.2024
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Coordinated with team members to ensure efficient loading and unloading of materials.
- Processed incoming shipments according to company standards and procedures.
- Inspected products for damage and quality before storing in inventory.
- Maintained accurate inventory records using warehouse management systems (SKU, Google spreadsheet etc.
Retail Sales Associate
Ripndip LA
Los Angeles
04.2021 - 05.2022
- Guided customers in selecting products that fit their specific needs.
- Trained new team members on cash register operations and customer service protocols.
- Collaborated with team members to improve order fulfillment.
- Organized inventory to streamline storage and retrieval.
- Delivered on-site assistance during events, addressing problems effectively.
Skills
- Customer service
- Staff training
- Inventory management
- Order fulfillment
- Quality assurance
- Food safety management
- Complaint resolution
- Event coordination
- Problem solving
- Team collaboration
- Adaptability
Timeline
Guest Experience Manager
Cava Grill
08.2024 - 07.2026
Shipping and Receiving Clerk
Jeld-Wen Windows & Doors
08.2022 - 04.2024
Retail Sales Associate
Ripndip LA
04.2021 - 05.2022