Joseph Choi
Edmonton,AB
Summary
Operations professional with strong focus on optimizing processes and driving efficiency. Skilled in project management, problem-solving, and team collaboration. Dependable in adapting to changing needs and ensuring seamless operations. Known for strategic thinking, effective communication, and delivering consistent results.
Overview
9
9
years of professional experience
Work History
Sales Operations Administrator & Team Lead
Apryse
03.2021 - Current
- Trained and mentored team members on a variety of operational tasks and created tutorial videos for the company's LMS tool for future training and development
- Managed virtual office hours calls to assist team members with live questions for Salesforce and CPQ and help troubleshoot issues
- Collaborated in a system integration project by completing a variety of tasks including user acceptance testing and managing a data project
- Analyzing data to process sales orders and approve pending quotes in Salesforce CPQ
- Completing various administrative ad hoc requests such as vendor onboarding documents, processing invoices, fulfilling software license keys in Sage Intact and Salesforce
Customer Experience Associate
TD Canada Trust
08.2019 - 03.2021
- Delivered legendary customer experience by assisting client's needs through a variety of transactions and suggesting optimal ways to manage their finances and offer new products and services
- Accountable for operating the secure desk room with a senior staff member for completing compliant bank opening and closing procedures such as verifying cash
- Met essential KPI's such as being able to refer various customers on a weekly basis to the financial advisors to help open products such as line of credits and mortgages
Marketing and Communications Coordinator
Unisus School
01.2018 - 04.2018
- Accountable for completing daily administrative tasks such as emailing and calling parents of prospective students of Unisus regarding admission inquiries
- Conducted comprehensive market research and analysis on both the local and global educational market to help develop fundamental market strategies for Unisus
- Assisted in the development of advertisements and newsletters for Unisus International School using graphic design and word press related skills
- Led video tutorial sessions to train other colleagues, the marketing and administrative softwares for a seamless transition in delegating tasks
Sales Associate
Wow Mobile Boutique
06.2016 - 10.2016
- Welcomed customers and held dynamic conversations to derive what the main consumer needs and wants are in order to ensure high customer satisfaction which led to improved sales for the store as indicated in my key performance indicators (KPIs)
- Accountable for instituting a consumer mobile plan and assisted consumers in setting up their phones and transferring data to save them time and to improve overall satisfaction
- Conducted end of day closing transactions to ensure book balances were completed and that all store functions were ready for the opening shift supervisor & managers
Salesperson
Lids, Hat Company
09.2015 - 08.2016
- Greeted and assisted customers in finding sports and lifestyle branded hats at a comfortable price point that they were happy with in order to maximize sales through high inventory turnover rates
- Communicated with other Lids franchise stores regarding customer inquiries and alternate products to ensure guests received the products they wanted
- Managed inventory and cashier register balance at the end of each day with volumes of up to $2000
Education
BBA Degree - Operations Management & Marketing
Beedie School of Business at Simon Fraser University
06.2019
Skills
- Data analytical skills
- Salesforce & CPQ
- Customer support
- Microsoft Office Suite
- Meeting coordination
- Operations management
- Communication skills
- Team Training
- Project management
- Verbal and written communication
- Document management
- Workflow optimization
- Team collaboration
- Team leadership
Websites
Highlightsofexperienceandskills
- Over 10 years of relevant customer service experience in multiple high-pressure environments/organizations
- Excellent attention to detail, strong data administration and analytical skills in CRM systems including Sage Intact and Salesforce CPQ
- Advanced working proficiency in the Microsoft Office Suite which includes applications like: MS Word, PowerPoint and Excel
- Proficient interpersonal and communication skills with the ability train others
Languages
English
Timeline
Sales Operations Administrator & Team Lead
Apryse
03.2021 - Current
Customer Experience Associate
TD Canada Trust
08.2019 - 03.2021
Marketing and Communications Coordinator
Unisus School
01.2018 - 04.2018
Sales Associate
Wow Mobile Boutique
06.2016 - 10.2016
Salesperson
Lids, Hat Company
09.2015 - 08.2016
BBA Degree - Operations Management & Marketing
Beedie School of Business at Simon Fraser University
Similar Profiles
Pavithra PadmanabhanPavithra Padmanabhan
Laboratory Assistant at ALS GlobalLaboratory Assistant at ALS Global
Brittany BullockBrittany Bullock
Therapy Assistant at Recovery AlbertaTherapy Assistant at Recovery Alberta
Riley ZezelRiley Zezel
Scorekeeping at Professional Scorekeeping ServiceScorekeeping at Professional Scorekeeping Service