Joseph Cama
Ottawa,ON
Summary
Proactive and results-driven, my time at Rome Flooring Limited has enhanced my problem-solving skills by providing top-notch service to ensure customer satisfaction. Excelling in teamwork and collaboration, I significantly contribute to a welcoming store atmosphere, skillfully balancing customer engagement with merchandise management. My adeptness in customer service and time management consistently promotes a positive and efficient experience.
Dynamic and adaptable professional with a focus on leadership and communication. Proven abilities in managing dining experiences and enhancing retail environments. Ready to leverage expertise to support operational excellence and elevate customer satisfaction.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Host/Lead Busser
Joe’s Italian Kitchen
Ottawa, Ontario
11.2025 - Current
- Managed reservations and maintained accurate seating charts.
- Assisted servers by communicating wait times to guests effectively.
- Handled customer inquiries and resolved concerns with professionalism.
- Collaborated with kitchen staff to ensure smooth service flow.
- Monitored dining area for cleanliness and guest satisfaction regularly.
Sales Associate
Rome Flooring Limited
06.2021 - Current
- Stock merchandise, clearly label items, and arrange according to size or color.
- Prioritize helping customers over completing other routine tasks in-store.
- Organize racks/shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provide positive first impressions to welcome existing, new, and potential customers.
- Solve customer challenges by offering relevant products and services.
- Boost customer satisfaction through exceptional service, promptly address concerns, and provide a welcoming store environment.
Education
Business Administration - Finance
Algonquin College
Ottawa, Ontario 09.2023 - 11.2025
High School -
St. Pius X High School
Ottawa, ONSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem Solving
- Leadership
- Communication
References
Available upon request.
Languages
English
Timeline
Host/Lead Busser
Joe’s Italian Kitchen
11.2025 - Current
Business Administration - Finance
Algonquin College
09.2023 - 11.2025
Sales Associate
Rome Flooring Limited
06.2021 - Current
High School -
St. Pius X High School