Accomplished Director of Operations at Windsor Laser Cutting Inc, driving operational efficiency and strategic growth. Expert in process improvement and team leadership. Skilled in customer service and employee development, fostering strong vendor partnerships and exceptional client experiences. Proven track record in strategic planning and execution, delivering impactful results.
Overview
16
16
years of professional experience
Work History
Director of Operations
Windsor Laser Cutting Inc
10.2021 - 10.2024
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Monitored budget and utilized operational resources.
Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Collaborate the President/Owner to develop and execute long-term corporate goals and objectives.
Established strong partnerships with vendors, suppliers to improve collaboration and ensure alignment with business requirements.
Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Implemented quality control measures to maintain high standards of service delivery.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
CNC Laser Programmer/ Operator and Lead Hand
GW Anglin Manufacturing
01.2009 - 10.2021
Programmed and operated state of the art laser cutting machinery for precise metal fabrication.
Interpreted technical drawings and blueprints to produce high-accuracy components.
Improved team productivity with implementation of agile methodologies, leading to more efficient project completion.
Trained and supervised junior operators on machine operation and safety protocols.
Maintained equipment to reduce breakdowns and production delays.