Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Caillet

Plano ,TX

Summary

Dynamic Used and New Car Director offering 25 plus years of expertise in directing sales teams. Talented in guiding employees in selling pre-owned and new vehicles to help meet quotas. Knowledgeable in the pre-owned and new car sales market with a focus on sales and marketing strategies to target local consumers. Expert in managing operations in adherence with car sales regulations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Used Car Director

COVERT CJDR
03.2019 - 09.2023
  • Developed marketing plans to increase dealership awareness by 30%.
  • Planned forecasts and sales objectives using sales assumptions based on prior sales, local economic outlooks and industry factors.
  • Oversaw used vehicle reconditioning to quickly prepare for sales and safeguard stock quality.
  • Maintained operations in accordance with used car sales laws.
  • Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
  • Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
  • Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
  • Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
  • Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed marketing plans to increase dealership sales by 20%.

General Manager

GARLAND CADILLAC
06.2018 - 02.2019
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

General Manager

LITHIA ACCESS FORD
07.2016 - 06.2018
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

General Sales Manager

LITHIA CHRYSLER JEEP DODGE
11.2013 - 01.2016
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Developed and implemented comprehensive salesperson training program.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.

Owner/Operator

KWIK KAR INC.
01.2010 - 10.2013
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Assessed income and expenses and adapted plans to improve profit levels.

Education

GED -

University of North Texas
Denton, TX
04.1992

High School Diploma -

Pilot Point
Pilot Point, TX
06.1986

Skills

  • Creating Budgets
  • Employee Performance Assessment
  • Conducting Staff Meetings
  • Managing Operations

Certification

Public Speaking

Timeline

Used Car Director

COVERT CJDR
03.2019 - 09.2023

General Manager

GARLAND CADILLAC
06.2018 - 02.2019

General Manager

LITHIA ACCESS FORD
07.2016 - 06.2018

General Sales Manager

LITHIA CHRYSLER JEEP DODGE
11.2013 - 01.2016

Owner/Operator

KWIK KAR INC.
01.2010 - 10.2013

GED -

University of North Texas

High School Diploma -

Pilot Point

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Joseph Caillet