Joseph Burt
London,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Research Officer
McKenzie Auctions
05.2021 - 12.2022
- Enhanced research quality by implementing rigorous data collection and analysis methodologies.
- Streamlined research processes for increased efficiency and reduced project turnaround times.
- Secured grant funding by submitting compelling proposals that demonstrated the value of proposed research projects.
- Collaborated with cross-functional teams, optimizing the use of resources and expertise for successful project outcomes.
- Analyzed findings and reports from researchers in program and interpreted for supervisory staff.
- Conducted risk assessments for research where applicable.
- Taught staff, students and new employees income generation methods through varying external channels.
Concierge Officer
Portico
07.2015 - 08.2020
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manor.
- Ensured smooth communication with security personnel regarding visitor access, enhancing safety measures within the property.
- Implemented a proactive approach to anticipating guest needs, resulting in increased satisfaction ratings from visitors.
- Conducted regular inspections of public areas within the property, reporting maintenance concerns as needed for prompt resolution.
- Supported front office operations during peak hours or employee absences to maintain consistent service levels.
- Served as an ambassador of the company brand by consistently upholding its standards of excellence in customer service interactions.
Concierge Manager
Sloane Gardens Club
05.2005 - 07.2015
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Streamlined front desk operations for improved efficiency and guest experience.
- Coordinated guest transportation arrangements, including airport transfers, car rentals, and limousine services.
- Maintained up-to-date knowledge of local events, venues, and attractions to provide accurate information to guests.
- Continuously sought innovative ways to improve overall guest experience while staying within budget constraints.
- Conducted competitive research to understand best practices and potential differentiators.
- Maintained high level of professionalism and discretion when dealing with guests.
- Managed check-in and check-out procedures for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Assisted with luggage handling, valet services and concierge services
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Assisted with luggage handling, valet services and concierge services.
- Facilitated and coordinated transportation services for guests.
- Assisted guests with variety of services and local attraction information.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
Ph.D. - Egyptian History
Open University / Cambridge University
Cambridge, England05.2018
Skills
- Data Interpretation
- Research design
- Policy analysis
- Machine Learning
- Data Collection
- Interview techniques
- Interviewing skills
- Observational research
- Sampling methods
- Information Collection
- Team Leadership
Accomplishments
- Supervised team of 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Gold Standard through effectively helping with Investors in People Award.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Certification
- NVQ Accessor Training - 2002
- Licensed Security - 2012
- First Aid Training License - 2012
Travel, Art & Antique collecting / restoration, Theatre
Extensive World Traveler 50 years for personal development and interests. I have collected Fine Art and Antiques most of my life. Including buying and selling to private and public collections world wide. I enjoy live Theatre and attended many performances including Opera and Dance. Again a great experience combining with travel.
Timeline
Senior Research Officer
McKenzie Auctions
05.2021 - 12.2022
Concierge Officer
Portico
07.2015 - 08.2020
Concierge Manager
Sloane Gardens Club
05.2005 - 07.2015
Ph.D. - Egyptian History
Open University / Cambridge University
Similar Profiles
Adam MatthewsAdam Matthews
Logistics Manager at Australian Whisky Auctions / Wickman's Fine Wine AuctionsLogistics Manager at Australian Whisky Auctions / Wickman's Fine Wine Auctions
Erin DixonErin Dixon
Student Supports Specialist (School-Based Social Worker) at McKenzie Middle SchoolStudent Supports Specialist (School-Based Social Worker) at McKenzie Middle School
Lori WoodyLori Woody
Cardiac Device Technician at McKenzie Heart GroupCardiac Device Technician at McKenzie Heart Group
Richelle MitchellRichelle Mitchell
Personal Support Worker at City of London- Dearness Home LTCPersonal Support Worker at City of London- Dearness Home LTC
Nicole MachayaNicole Machaya
Cashier at No FrillsCashier at No Frills