Joseph-Archange Dumbi Kabangu
Toronto
Summary
Dynamic Account Receivable Agent with a proven track record at Global Payments, excelling in problem-solving and customer service. Adept at analyzing transaction data to drive process improvements and enhance client satisfaction. Fully bilingual in French and English, skilled in managing customer emotions during financial inquiries, fostering positive relationships while achieving company objectives.
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
6
6
years of professional experience
Work History
Account Receivable Agent
Global Payments
07.2022 - 09.2025
- Managed customer inquiries and resolved issues to enhance client satisfaction.
- Analyzed transaction data to identify trends and recommend process improvements.
- Developed training materials to support ongoing staff development initiatives.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
1st Party Collections Agent
Fairstone Financial
06.2020 - 02.2022
- Developed payment plans for clients, fostering positive relationships while adhering to company policies.
- Analyzed account information and payment histories to identify potential resolutions for delinquent accounts.
- Conducted skip tracing to locate debtors and facilitate recovery efforts on challenging accounts.
- Resolved customer inquiries effectively, balancing company objectives with client needs for optimal outcomes.
Financial Customer Service Representative
Credit Collections Bureau Of Canada
08.2019 - 05.2020
- Assisted customers with account inquiries and financial transactions.
- Supported team in processing transactions accurately and efficiently.
- Maintained up-to-date knowledge of financial products and services offered.
- Reviewed credit applications thoroughly before approval or denial recommendations were made, reducing potential losses due to non-performing loans.
Education
Bachelor of Arts - Financial Management
Algonquin College
Ottawa04-2021
High School Diploma -
Arrimage De Aylmer (Quebec)
Gatineau, QC06-2019
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Is of a social nature, making it very easy to develop convenient and optimal conversation with customers and merchants of all kinds and ages
- Has experience regulating customer emotions while under duress for various financial inquiring issues
- Fully Bilingual, French And English having done my school studies with a french inquired education background
Languages
English
Native or Bilingual
French
Native or Bilingual
Chinese (Cantonese)
Elementary
Interests
I enjoy all kind of outdoor sporting activities such as hiking and long runs but most importantly Martial-Arts is my primary passion as i have been practicing this
field of discipline since a very young age,
her in Canada
Timeline
Account Receivable Agent
Global Payments
07.2022 - 09.2025
1st Party Collections Agent
Fairstone Financial
06.2020 - 02.2022
Financial Customer Service Representative
Credit Collections Bureau Of Canada
08.2019 - 05.2020
Bachelor of Arts - Financial Management
Algonquin College
High School Diploma -
Arrimage De Aylmer (Quebec)