Joseph-Archange Dumbi
Toronto,ON
Summary
Dynamic account executive known for strong customer relations and effective collaboration across teams. Experience in managing client accounts and resolving payment issues, contributing to increased recovery rates and streamlined billing cycles.
Overview
5
5
years of professional experience
Work History
Account Executive - Payables and Receivables
Global Payments
02.2024 - 01.2026
- Managed client accounts for payables and receivables, ensuring timely processing and accurate record-keeping.
- Streamlined invoicing processes, enhancing efficiency in billing cycles and reducing discrepancies.
- Collaborated with cross-functional teams to resolve payment issues, improving client satisfaction and retention rates.
- Analyzed financial data to identify trends, providing actionable insights for strategic decision-making.
- Developed strong relationships with clients to support their financial needs and enhance service delivery.
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
Financial Fraud Prevention Specialist
SITEL PSCU Credit Inc.
11.2022 - 02.2024
- Assisted in monitoring transactions for suspicious activity and potential fraud.
- Supported investigations by gathering evidence and documentation for review.
- Collaborated with team members to develop effective fraud prevention strategies.
- Learned to utilize fraud detection software to analyze transaction patterns.
- Contributed to the development of educational materials for staff on fraud awareness.
- Responded promptly to customer inquiries regarding fraudulent activity concerns.
Debt Collections Agent
Fairstone Financial
06.2021 - 10.2022
- Managed high-volume collections calls, ensuring timely follow-up on outstanding accounts.
- Negotiated payment arrangements with clients, resolving disputes and increasing recovery rates.
- Analyzed account histories to identify patterns, improving collection strategies and processes.
- Utilized CRM software to track interactions and document collections progress efficiently.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Education
Bachelor of Arts - Business Marketing And Communications
Algonquin College
Ottawa, Ontario08-2022
Skills
- Microsoft Excel expertise
- Budget planning
- ERP system proficiency
- Audit support
- Expense tracking
- Payment processing
- Accounts receivable management
- Credit control
- Bank statement reconciliation
- Customer relations
Languages
English
Native or Bilingual
French
Native or Bilingual
Martial-Arts And Outdoor Sports
Pass Time Activity for physical fitness and health
Timeline
Account Executive - Payables and Receivables
Global Payments
02.2024 - 01.2026
Financial Fraud Prevention Specialist
SITEL PSCU Credit Inc.
11.2022 - 02.2024
Debt Collections Agent
Fairstone Financial
06.2021 - 10.2022
Bachelor of Arts - Business Marketing And Communications
Algonquin College